Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (199) , Associate (165) , Customer Service Representative (156) , Account Manager (151) , Network Engineer (147) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (113) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1285 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 616 reviews)); "Benefits and leaves are good" ((in 446 reviews)); "Culture is good and friendly" ((in 335 reviews)); "good pay (better than any Indian MNC) (but now the average pay is reduced for new joiners)" ((in 316 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 404 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 210 reviews)); "Hours are long and unsociable" ((in 108 reviews)); "Every 3 years Senior Management will change" ((in 104 reviews)); "Poor leadership with constant conflict at senior level and micro management of expenditure." ((in 87 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

What are the top reviewed BT Group locations?

New York , Dallas , Irving , Atlanta , El Segundo , Reston , Chicago , Los Angeles , Princeton , Chesapeake , Houston , Boston , Quincy , Coppell , Denver , Washington , Indianapolis , Cincinnati , Mountain View , Santa Clara , Westminster , Braintree , Nutley , San Francisco , Seattle , Newark , Detroit , Tulsa , Columbus , Broomfield

BT Group reviews

3.6

68% would recommend to a friend

(10,852 total reviews)

Allison Kirkby

73% approve of CEO

56% positive business outlook

Ratings by demographic groups

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BT Group has an employee rating of 3.6 out of 5 stars, based on 10,852 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

11K reviews

3.0

Jun 7, 2010

customer service representative review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

fair pay package, flexible holiday entitlement, union support, sound training package and exceptional knowledge sharing platform for employees

Cons

poor leadership and management skills from management, very statistics oriented performance review, poor career development opportunities

3.0

May 24, 2010

Decent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's okay if you're in the right place, terrible if not - there are many sub-cultures and an awful lot depends on your manager

Cons

Pay's not great compared to other companies.

2.0

May 16, 2010

Initially great place to work - but eventually things got stagnant

Service architect

Recommend

CEO approval

Business Outlook

Pros

Technical innovative Good exposure to Outsource and Managed Services

Cons

Lack of pay increase (pay frozen for 5 years+) Too internal process oriented No recognition for a good achievement in terms of promotion or pay increase A pat on the back is not enough

Viewing 10750 - 10752 of 10,852 Reviews

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customer service representative review

Decent

Initially great place to work - but eventually things got stagnant

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