Case managers and Supervisors are given an unethical caseload number (over 15 clients) for in-home services regardless of whether our clients receive comprehensive or focused care. At a company meeting, it was stressed to get ALL clients to comprehensive care hours which set off many red flags for the clinical staff. The motive was clear ($$$), with the guise of “advocating” for the client.
CM’s and Supervisors are being worked to death and expected to deal with the pressure of a constantly changing work hierarchy (who do we even report to anymore, where is the clinical support we desperately need to help our clients, who holds the directors accountable for their lack of support???)
We deal with being exposed to COVID, client and BT cancellations during a pandemic, completing a ridiculous amount of admin tasks, field training staff because we cannot keep our trainers, trying our best to retain the staff we have now as they deal with cancellations and losing pay due to COVID, and juggling an unethical number of cases that are not receiving the quality care they deserve. We are the clinical human beings acting as a middleman in the trenches, trying desperately to get through each day while maintaining professionalism with our families and receiving complete lack of appreciation and support from upper management.
Clinical staff are thrown random free CEU’s the day of or week of an event with no time to plan for them in their week. What happened to when clinical staff were able to attend the annual conferences? Do we not do these things anymore even though our workload increased since COVID? Continuing our education and being up to date on the science is necessary in this field and you are doing your clinical staff a disservice by offering the bare minimum.
