Best Buy reviews

3.5

59% would recommend to a friend

(41,862 total reviews)
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Corie Barry

35% approve of CEO

38% positive business outlook

Best Buy has an employee rating of 3.5 out of 5 stars, based on 41,862 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Buy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

42K reviews
2.0
Feb 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Easy to sell memberships lots of training available

Cons

As a lead manager you are required to be a manager every single shift, but only get paid "shift lead pay" like once a week. They hire super shy people that wont make eye contact let alone sell and get mad at you when you cant make them sell. Was a top seller in the district and outsold all the other manager combined and STILL wasn't enough! The pay structure wasn't even communicated until AFTER i started. Been in retail a long time and have had good and bad experiences but this is the only one ive ever gave my feedback on because it was that bad! They kept adding to our responsibilities as lead managers like having us open and close so the higher up managers could go home early but don't pay us more. Between that and the amount of being yelled at customers and managers multiple times per hour? Nope not worth the cheap pay. Managment also puts the opportunity for advancement in front of you like a carrot on a stick. If you like getting paid average pay, getting yelled at constantly, being lied to, having no real opportunities no matter how well you do, and being given all the responsibilities and having no support, work here!

2.0
Aug 1, 2024
Recommend
CEO approval
Business Outlook

Pros

You get to meet some really rad people. You make great friends and earn some sick stories. You can pretty much tell if appliances will fit into any future home you may have. Discount is..better than what you pay most places. Usually you are off early (but that comes with loosing hours too). Not a pro but not a con I guess. Kinda grey flag area.

Cons

Management sucks, but not as individuals. They unfortunately are just cogs in the corporate hierarchy. CEO is running the company into the ground. Tech isn’t even part of the job anymore. We are basically glorified salesmen/saleswomen regardless of the position. You realize that you aren’t a human when it comes to the eyes of the consumer. You are a slave to their will, regardless of what they paid for.

2.0
Jul 16, 2024

It's a big box store

Recommend
CEO approval
Business Outlook

Pros

Compared to similar companies I've worked at, Best Buy has a better worker experience. More functional and helpful digital systems and generally good integration of automatic and manual workflow.

Cons

Like every other brick and mortar chain right now, Best Buy is pushing credit cards HARD. Memberships are far more important to them than actual product sold, and because of that associates are hounded incessantly to sell the credit card and totaltech membership, to the point of detracting from the customer experience. Like any position in low-level sales, there's a constant pressure to set aside empathy for the customer in order to sell more credit cards. This was easily the worst aspect of the job, which was otherwise actually on the more pleasant side of retail.

Viewing 118 - 120 of 41,862 Reviews

Glassdoor has 43,413 Best Buy reviews submitted anonymously by Best Buy employees. Read employee reviews and ratings on Glassdoor to decide if Best Buy is right for you.