Recruiters lie to potential candidates to "sell" them on the position & "poach" employees that would never accept this job without it. Told one of the new hires that started with me that there is unlimited PTO so they would accept the job with lower hourly pay. They skim over ALOT of important information very quickly during training. The first meetings with HR were about 10 minutes. They fire you after your first full month if you don't hit their unrealistic metrics, after only 5 days of training (even if you've never work in debt consolidation in your life). The trainers are rude - "Guys, we've already gone over this once." and wouldn't let you finish a question before cutting you off to answer, abruptly, like you're dumb and should already know it.
I'm getting fired. Period. They do not make you aware that the 90 days they promised during recruitment that are for "training" are actually just a probationary period. They will fire you after only 30 days, without much warning. If you take your time in the first 2-3 weeks because you're new, there's no catching up. You have to get 4 hours, average, of call time per day or you're out after your first full month on the phones. Again, several people in my training class alone were unaware that you could get fired within the 90 days. We all thought it was only AFTER the 90 days.
Also, we were threatened to be fired (or what they call "separation") on day 4. That was during training. haha.
On a final note, the fees this company charges the clients are almost equal to the debts they originally enrolled. Reread that. I'm not kidding.
This whole company is just a huge YIKES & should honestly be shutdown. They hire with the intention to fire, and that's just shady in my opinion.
I have almost 10 years of finance experience, and this is one of the worst positions I've had. I have never been fired.