Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 79 reviews)); "Great Benefits" ((in 31 reviews)); "Good pay" ((in 24 reviews)); "Good work life balance if you push for it" ((in 21 reviews)); "The majority of the team is great." ((in 20 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 18 reviews)); "Constant layoffs, constant change in direction, not much cross" ((in 17 reviews)); "No 401k match and average alternative benefits." ((in 12 reviews)); "Weird company structure full of nepotism." ((in 7 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (479 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

5.0

Nov 1, 2021

Employees are people here

Technical account manager

Recommend

CEO approval

Business Outlook

Pros

Amazing culture Great benefits Career Opportunities Space to learn and grow Amazing management

Cons

No cons. Keep doing what you are doing!

4.0

Sep 17, 2021

Great Team, Lots of Bureaucracy

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Benefits - Work/life balance - Team - Manager

Cons

- Slow - Heirarchical - Teams were not aligned

5.0

Sep 6, 2021

Truly the best company!

Talent acquisition

Recommend

CEO approval

Business Outlook

Pros

I absolutely love working for BigCommerce because they truly stand by their values and diverse dominated culture. It’s a team oriented environment, and trust me it’s not another cliche…the people are amazing, incredibly talented and everyone walks the talk. BigCommerce is the best culture I have ever worked for in my entire career!

Cons

The company is scaling rapidly so if you love making an impact in the midst of chaos it’s an exciting place to be!

Viewing 304 - 306 of 479 Reviews

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BigCommerce reviews

Company ratings over time

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Reviews by job title

Employees are people here

Great Team, Lots of Bureaucracy

Truly the best company!

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