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BigCommerce

Now known as Commerce

Engaged Employer

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)
avatar

Travis Hess

46% approve of CEO

48% positive business outlook

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews
4.0
Apr 5, 2019

Great culture - Great people!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Innovative When you join a team, you join a family. Internal mobility opportunities Great Employee Resource Groups Free catered lunch on Tuesdays Unlimited free snacks and drinks Casual dress Unlimited PTO that people actually get to use Every employee gets equity

Cons

General pains that companies go through when there is rapid growth Weekly company meetings that go until 5pm every Friday

5.0
Feb 25, 2019

Great culture! Tons of opportunities for growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love that our company truly lives out our values! Enjoy our team collaborative environment and the community we have here. Great management, transparency, communication and like our flexible schedules.

Cons

Only improvement needed is comp reviews more frequently.

1.0
Feb 19, 2019

Avoidably Falling Apart

Recommend
CEO approval
Business Outlook

Pros

Great product that is, if well positioned and backed with better organization, could go into hypergrowth Clean office Always recruiting  Positive contributions to community Extracurricular opportunities available Unlimited PTO and free snacks/drinks Free lunch provided weekly Lots of great and friendly people

Cons

-Go-to-market disorganization and what seems like ambivalent middle management obstruct success with little signs of improvement in sight - Marketing and sales departments are completely isolated from each other - Sales quotas are consistently provided late into months/quarters, leading to manipulative tactics. No company I have ever worked for has provided November’s quota on November 26th. - Presidents club trip cancelled 1 month before planned departure with no reason other than ‘budget’ provided, even after attainment year had ended in the companies interest - Leadership has completely lost control to certain individuals, who now control/rule creating a negative atmosphere - Management shows no interest in fixing major issues, is increasingly unappreciative of employees and lacks the skills/systems to improve issues which impacts both employees and company performance - Political (if not poisonous) relationships between individuals in different departments causes friction, also leading to unfair advantages and discrimination - Providing feedback (even when its requested) typically causes one to be labelled a nuisance - Lack of training and poor operational processes lead to sales disablement - Extremely high turnover - Pay is not competitive with the Austin market - The company seems to have unfortunately increasingly lost its way

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BigCommerce Response
7y
We appreciate your feedback and want you to know that we are making changes. We have grown exceptionally over the last several years and that growth puts strains on the basic operations of quota setting, targets, and tracking. I would have liked to have had the opportunity to address the issues you have seen in the business while you were still here and for you to see the transformation taking place within the organization. We are firmly committed to BigCommerce being a great place to work. For the growth, for the challenge, and as an environment that supports the success of our employees. We agree with you that our employees are our most valuable asset, and as an organization treat every employee with respect and fairness in our evaluation of performance and promotion. We wish you well in your next step and welcome additional feedback if you would like to reach out directly.
Viewing 316 - 318 of 479 Reviews

Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.