Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 80 reviews)); "Great benefits" ((in 34 reviews)); "Great company to work for with competitive pay" ((in 28 reviews)); "The majority of the team is great." ((in 26 reviews)); "Good work life balance if you push for it" ((in 20 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"Large layoff since they are public and goal to increase stock price vs run the business or grow the business." ((in 17 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 10 reviews)); "Weird company structure full of nepotism." ((in 8 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (479 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

5.0

Sep 11, 2017

Client Services

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Loved the company and the culture. I loved they wanted you to be creative and a problem solver.

Cons

Hired from the outside as positions developed within the company.

1.0

Sep 6, 2017

Numbers focused with a lack of respect, competence, and common human decency

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay, not much else.

Cons

-Large departments with lack of definition -Disrespect between coworkers rampant -Lack of focus -Lack of leadership

2.0

Sep 5, 2017

Great place to start but no growth within Support department and can be very political.

Technical support ninja

Recommend

CEO approval

Business Outlook

Pros

Great snacks and free lunch on Tuesday Amazing people to work with above all else Happy hours with lots of drinks

Cons

Management within Client Success remind me of the bullies in high school. Disorganized and always pointing the finger at other departments. They lead with fear and punishment as opposed to incentive and reward.

BigCommerce Response

8y

Thank you for your feedback. We are happy to hear that you enjoyed our perks and that you believe we have amazing people here at BigCommerce. Internal growth and opportunity is important to us. So far in 2017, our Technical Support team has promoted over 20 agents. Our Client Success managers are some of the most tenured leaders in the company and rate favorably in our employee engagement surveys. We provide our management team with ongoing, leadership training and development and will be sure to reinforce the importance of employee motivation and recognition as per your feedback. Although we don’t claim to be perfect, we make strides every day to make BC the best place to work. Again, thanks for your feedback, we greatly value it. We welcome you to contact our management or HR team if you have any additional thoughts or ideas.

Viewing 355 - 357 of 479 Reviews

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BigCommerce reviews

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Client Services

Numbers focused with a lack of respect, competence, and common human decency

Great place to start but no growth within Support department and can be very political.

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