BigCommerce reviews

Company is very top heavy and there are lots of office politics which make it hard to get things done or projects off the ground. We are not methodical in the way we approach or launch initiatives which directly impacts the outcome and results. Departments are very siloed and disconnected which causing gaps and on-going delays. People are overworked and this goes almost unnoticed by upper management.

-Training class does not prepare you for anything other than the product (you won't know how to navigate customer accounts, policy on escalation, etc) -Seemed to have cliques -Call Center (They try to get you to understand this before hire, but do not refer to it as a call center position) -Most people seem to be very helpful, however, there are individuals who act as if they are inconvenienced. This is likely due to turnover rate for the support department. -The entire department is well aware of the turnover rate. Current employees will discuss how often people leave as soon as you start. This makes it difficult as a noob. -Bathroom breaks (not within 2 fifteen minute breaks or lunch period) have a 10-minute allotment- it is frowned upon to use this consistently and can lead to punishment -Policy on attendance is very strict. This is the reason most people get terminated. -Starting pay at 15 doesn't seem worth it- the ramping period is a good idea but implemented poorly.