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BigCommerce

Now known as Commerce

Engaged Employer

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)
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Travis Hess

46% approve of CEO

48% positive business outlook

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews
2.0
Apr 30, 2015

Growing pains aren't an excuse for disorganized workplace

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-There are a lot of great people and most teams really enjoy working with each other when they are focused on a project and left alone by management. -Office environment is fun and feels like a start up, free food, drinks, games, happy hours in office, etc. -They operate in a trendy area of ecommerce and have a great mission, so the experience is great for resume.

Cons

-The hiring process is terrible. HR is a joke and completely useless, both for prospective employees and current employees so you need to be strong willed and independent because you won't get much assistance if any with any issues you experience. -While individual teams are strong, inter-team and inter-departmental collaboration is often painful, the engineering managers have big egos and don't actively get involved to foster collaboration or resolve problems, leading to many engineers wasting time on nonsense tasks to please management. -Management dysfunction leads to projects that spin endlessly and constantly change direction. Anything that requires significant infrastructure or architectural changes is nearly impossible to accomplish due to conflicts between teams and projects that leadership can't resolve. -Strong engineers often have to long work hours or have to work at home at night to get 'heads down' time to focus on work, makes work/life balance difficult, which is why they put so much into making the office a fun environment. It's cool if that's your thing, but it's just because they want you to stay there all the time. -The hiring standards have deteriorated over time, and poor performers are being brought in because leadership can't attract strong talent - strong engineers see the dysfunction and often run away after first interview. -There is very little room for growth in terms of promotions and developing a career path.

1.0
Nov 6, 2014

Poor Leadership Execution

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The entry level people are working hard. They seem to truly care about make bigcommerce a great place to be.

Cons

Top Management and Executive Leadership very disingenuous. They only seem interested in a great IPO with little interest in the people. They tell you what you want to hear in order for you to keep pushing.

2.0
Aug 14, 2014

Lots of fun perks but unhealthy expectations for employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great coworkers - Unique perks - Cool office

Cons

- Praises people working long hours... less of a focus on quality of work and more on the quantity - Management's stress and worry trickles down to other employees - Very high pressure - A lot of office politics going on

Viewing 34 - 36 of 479 Reviews

Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.