Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 80 reviews)); "Great benefits" ((in 34 reviews)); "Great company to work for with competitive pay" ((in 28 reviews)); "The majority of the team is great." ((in 26 reviews)); "Good work life balance if you push for it" ((in 20 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"Large layoff since they are public and goal to increase stock price vs run the business or grow the business." ((in 17 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 10 reviews)); "Weird company structure full of nepotism." ((in 8 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (479 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

5.0

Jun 5, 2017

Contract Administrator

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company with a great culture! Very relaxed environment, because they trust that you will get your work done without being micromanaged.

Cons

Growing pains which are normal with newer tech companies.

5.0

May 16, 2017

The grass is green

Director

Recommend

CEO approval

Business Outlook

Pros

The people: smart, passionate, creative & caring The industry/space: getting to be a part of the commerce/retail evolution The work: having an impact, getting to solve problems associated with a growing company The benefits & perks: free drinks, great health insurance, open vacation, dry cleaning, car washes, the list goes on...

Cons

No shortage of ideas & opportunities to make a difference, if you have problems with prioritization, this is not the place for you. Things are ever-changing - you need to have an adaptive mindset.

4.0

May 14, 2017

Design Lead

Lead designer

Recommend

CEO approval

Business Outlook

Pros

Good company culture Knowledge senior leadership

Cons

Still haven't IPOd Takes too long to release products

Viewing 367 - 369 of 479 Reviews

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BigCommerce

BigCommerce reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Contract Administrator

The grass is green

Design Lead

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