Billtrust reviews

Leadership turnover is constant, including a complete reset of the C-suite. New leadership has unrealistic expectations that don’t align with the current state of the product or the market. The product is not enterprise-ready and lacks an API-first architecture and global capabilities, making it difficult to compete and sell into complex environments. Sales leadership culture is a major issue and is being exercerbated with a newly hired sales leader and continues with a long-tenured sales leader. Both treat people poorly and should be removed. Poor people management and overselling of product capabilities to prospects was common, but I think is being addressed now with the new CRO and Rev Ops leaders who I like. Very few reps are making real money, and earning upside is limited.

Everything else. What was once a great company has been decimated by terrible leadership and poor decision after poor decision. Managers are put into senior leadership roles with zero experience or concept of how things operate. Executive leadership multiple regime changes indicates even bigger issues tells you all you need to know about the place. Most US roles have been pushed offshore and the sales department is constantly hiring/laying off. Until PE sells and a new company can restore some stability & values back into this place, I’d steer clear.