Billtrust reviews

3.5

60% would recommend to a friend

(402 total reviews)
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Grant Halloran

70% approve of CEO

52% positive business outlook

Billtrust has an employee rating of 3.5 out of 5 stars, based on 402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

402 reviews
2.0
Oct 18, 2023

OK, Depending on where you work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO, soft-capped at 2 weeks/quarter - Great work-life balance on most teams - Teammates are usually very committed and bright individuals

Cons

- Company doesn't know what it wants to be other than, in the CEO's words, "spoken about in the same breath as Workday or Salesforce", and doesn't yet have any strategy capable of getting there. - Product strategy is nonexistent. CPO recently left the organization after presiding over a shockingly lackluster product strategy. Some products have languished for years without any meaningful engagement as to what customers really want in a modern software application. - Crushing amounts of tech debt, accumulated over years of inaction, is now catching up to many teams/products. - Brain-drain of top talent has accelerated drastically since the private equity acquisition/new CEO took over in December 2022 and then staged a poorly-managed layoff in early 2023. Zero has been done to retain top talent though this is a stated organizational goal. - Talent Acquisition, Management, Development are easily 10 years behind every other tech company. No diverse talent acquisition strategy other than to put a diversity statement on job applications and hope folks make it through the recruitment gauntlet. This has led to an abundance of white men hired for key leadership positions like it's 1995.

1.0
May 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Definitely comforted to know that there are so many people secretly dying inside.

Cons

Billtrust has far more than their fair share of worthless, title grubbing, kiss up VP's incapable of doing the job. While there are some true top grade managers, the astoundingly poor managers are much more in abundance. SHOCKING how so many people from different departments point to the same VP's as useless yet they remain at their job. Senseless decisions are constantly being made by a collective group of brainless people who are in positions just way beyond their ability. But...they kiss up to the most senior management and do a FANTASTIC job at finger pointing and OUTRIGHT LYING. Never saw so many blind executives that refuse to do anything to their "favorites". It is truly unbelievable just how bad this place is.

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Billtrust Response
5y
Thank you for leaving your feedback as it’s really important for us to hear from our current and former employees in all of our locations. I am saddened to hear that your experience at Billtrust was not in line with our values. We endeavor to foster an environment where every employee, no matter their title or location, has the ability to share ideas freely. I am happy to hear from you directly please, don’t hesitate to contact us at gdfeedback@billtrust.com or reach out to me directly. - Steve Pinado, President
1.0
Jul 20, 2024

Run, don’t walk, from this company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus.

Cons

They fired their CMO with no replacement. Had Marketing report to Sales. Then the CCO was fired. Now they just announced layoffs and decimated several teams. People are also leaving on their own and we have lost a lot of good talent. Most decisions are made by a technical leader who knows nothing about sales and marketing. Management style is bullying.

Viewing 19 - 21 of 402 Reviews

Glassdoor has 435 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.