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      Blackbaud

      Engaged Employer

      Blackbaud reviews

      3.2

      55% would recommend to a friend

      (1,716 total reviews)
      avatar

      Michael Gianoni

      58% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Blackbaud has an employee rating of 3.2 out of 5 stars, based on 1,716 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackbaud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      May 10, 2018

      Mergers and Acquisitions Company: They don't care about the little people

      Customer associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - free beer on occassion - 20 days PTO - benefits are great - Some of the customers are really nice

      Cons

      - They do not have a proper support system, unless you've worked here a few years - Employees are not welcoming - If you work with financials, expect to have the knowledge of an accountant - Miscommunication and misinformation. - Clients call in constantly dissatisfied with the product and the overall customer support experience - Call center environment - Racism: They typically do not promote POC - Training is horrible: All self-taught. The excuse is to "research it" which causes both rep and clients wasted time - too many hoops to jump through for schedule

      1.0
      Aug 22, 2014

      An OK Company Mired by Terrible Management

      Resource manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some very intelligent, friendly people work here. People in the Austin office in particular are wonderful. Benefits are okay - not great, but not bad either. Ability to get additional time off for volunteer work is a bonus.

      Cons

      Probably the worst management I have ever encountered, from senior executives right down the chain. A culture of blame first, ask questions later prevails. You know it's a bad sign when middle managers start fleeing the company in droves. A general sense of malaise and apathy permeates the company, and morale is horrible. I would advise anyone who is even considering working for this company to look elsewhere. If you are working for Blackbaud, know that it gets better when you leave.

      2.0
      Nov 23, 2021

      Old-fashioned, waterfall software company

      Senior product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Generous PTO (6 weeks) - Kind and empathetic team members - Immediate team truly cared about the customers

      Cons

      - Extremely low pay (over $30K below median for role) - Lack of trust from management (read: dictation on features based on large contracts, not discovery driven) - Have to plan out year in advance (waterfall) and make sales promises, which locks you into which features to build. - Lack of experimentation (no A/B testing or willingness to quickly try ideas and pull/change them if they don't work) - Extremely high attrition. - Lack of accountability to outcomes (since features are dictated/road mapped, teams aren't held responsible if their core metrics aren't improving)

      Viewing 55 - 57 of 1,716 Reviews
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      ReviewsBlackbaud reviews

      Glassdoor has 1,801 Blackbaud reviews submitted anonymously by Blackbaud employees. Read employee reviews and ratings on Glassdoor to decide if Blackbaud is right for you.