Is Blackbaud a good company to work for?

Blackbaud has an overall rating of 3.2 out of 5, based on over 1,801 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 55% of employees would recommend working at Blackbaud to a friend and 44% have a positive outlook for the business. The best reviews about Blackbaud have been left by employees working as Intern , Director and Sales Development Representative (SDR) .

Does Blackbaud pay their employees well?

According to anonymously submitted Glassdoor reviews, Blackbaud employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Blackbaud. This rating has been stable over the past 12 months.

How satisfied are employees working at Blackbaud?

55% of Blackbaud employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Blackbaud 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Blackbaud?

Account Executive (107) , Software Engineer (35) , Senior Software Engineer (32) , Senior Account Executive (29) , Project Manager (26) , Customer Success Manager (25) , Customer Support Analyst (25) , Director (25) , Customer Support (24) , Manager (23) , Sales (23) , Business Analyst (20) , Consultant (20) , Customer Support Associate (19) , Sales Development Representative (SDR) (16)

What are the pros of working at Blackbaud according to real employee reviews?

"I'm surrounded by intelligent people that are passionate about their careers and are overall great people." ((in 198 reviews)); "Benefits are good and pto grows with you" ((in 133 reviews)); "Flexible and great culture." ((in 115 reviews)); "Company is very flexible and works with their employees to have a good work/life balance." ((in 83 reviews)); "Team was great and was learning alot Great WLB" ((in 45 reviews))

What are the cons of working at Blackbaud according to real employee reviews?

"Pay is low and hard to get raises over cost of living" ((in 95 reviews)); "Change management is poor at best." ((in 82 reviews)); "Low salaries for LATAM workers" ((in 43 reviews)); "Managers haven’t all been in the role before so unable to truly help sell or understand how to close deals start to finish" ((in 39 reviews)); "There's no training on product knowledge and you'll feel like you know nothing even after working the job for years." ((in 35 reviews))

What are employees saying about Blackbaud layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Blackbaud layoffs and their outlook for job security at Blackbaud in 2026.

What are the top reviewed Blackbaud locations?

Charleston , Austin , Daniel Island , Indianapolis , Cambridge , Dallas , San Diego , New York , Plano , Mount Pleasant , Atlanta , Charlotte , Washington , Woodbridge , Chicago , Saint Paul , Bedford , Boston , Minneapolis , Denver , Remote , Emeryville , San Francisco , Orlando , North Charleston , South Plainfield , Kansas City , Greensboro , Raleigh , Greenfield

Blackbaud reviews

3.2

55% would recommend to a friend

(1,716 total reviews)

Michael Gianoni

58% approve of CEO

44% positive business outlook

Ratings by demographic groups

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Blackbaud has an employee rating of 3.2 out of 5 stars, based on 1,716 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackbaud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Sep 17, 2021

Duplicity thrives

Customer success operations

Recommend

CEO approval

Business Outlook

Pros

There was a time that I could fill this box with pros. Helping non-profits meet their missions is a good fit for us "do-gooders". Now I feel bad for those same non-profits who are stuck with aging Blackbaud products.

Cons

There is no vision other than being a $1B company so the ELT and board of directors can be financially rewarded. Every benefit has been taken from employees - and during a global pandemic, no less! - to save cash. Well, 2020 overachieved targets but no benefits returned. Jobs were slashed under the guise of "re-organization" in both 2020 and 2021. Where there is no vision, there is no strategy. Where there is no strategy, there is no execution. Where there is no execution, there is no success. Perhaps the CEO is sailing the wrong ship these days.

3.0

Oct 17, 2019

Could be great....

Account executive

Recommend

CEO approval

Business Outlook

Pros

- The people I met here are some of the absolute best that you can find anywhere - HQ office is state of the art, definitely a cool building to work in - Lots of loyal clients that refuse to leave - Working with nonprofit clients is very rewarding - Employee events have catered food and craft beer - You can make money here, hitting quota isn't impossible - CEO is very down to earth guy and very approachable. It's not uncommon for him to show up to a team happy hour and strike up a conversation with you.

Cons

- Comp plans are constantly changing throughout the year. If sales teams are selling a specific product well they will find ways to change the way you are paid out on it, I have never seen anything like this. - They will stand on stage and yell "unlimited and uncapped commissions" but there is a clause in the comp plan that pays you out less for "big" deals. People have left because Blackbaud refused to pay commission on legitimate monster deals. Isn't that why we are in sales? Doesn't Blackbaud want big deals to come in? - The products aren't truly cloud based, they are just legacy products ported into a cloud platform and they don't integrate well. There is still a "database" view that you show clients which is no different than what they have today. Once it is "done" it may be better, but the competition is winning because of this - Customer support is incompetent. They literally have no idea what is going on, and most of them have hardly any idea on how the product works. They will either just send the client a write up article or refer them to sales to buy consulting hours. Good support reps are few and far in between. -Morale is at an all time low, Blackbaud is struggling to bring in new clients - If a question a client has isn't brining money into the company, people are very stand offish. If a client needs help with a significant purchase they either have to buy "assistance" or go to support which will just suggest them to buy assistance.

1.0

Jun 4, 2019

Run by senior execs for senior execs.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros here.

Cons

Inwardly focused on senior executives, rather than employees and customers.

Viewing 58 - 60 of 1,716 Reviews

Jobs at Blackbaud

Financial Edge Customer Support, Senior Specialist

Cyber Threat Intelligence Analyst

Blackbaud

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Duplicity thrives

Could be great....

Run by senior execs for senior execs.

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