Pros
Beautiful building, plenty of amenities, free snacks/coffee/tea/hot chocolate in the break rooms, big clean maintained restrooms, video games and table tennis, cafeteria service and Starbucks, free bike rental, and plenty of comfortable furniture. The health, vision, and dental plans were great, and the high deductible plans offered a helpful Health Savings Account. The Customer Service/Success department is a great place to start your career or begin a career in tech. You'll get experience with customers and a variety of technical skills like troubleshooting data, software, and databases. If you're patient, can handle occasionally working with stressed or frustrated customers and can learn by reading articles and documentation you'll succeed in this department and have opportunities to switch to other departments and more important roles. Managers are generally helpful and understanding as long as you maintain communication, and if you do your work well and put effort into improving they'll do everything they can to help you. Managers have helped me search for a new job in another department when I was ready to move forward in my career, even though I was valuable in my current role.
Cons
Beware of the Professional Services department, it's one of the first to be hit with layoffs at the first sign of economic downturn. It can be a good opportunity to get some experience in a job role you want, but always have several months of emergency savings in the bank to be prepared for a layoff. The people are nice and the work is generally pleasant, but the threat of layoff is always lurking. This is because the department runs on billable services purchased by nonprofit customers. Also, the hours can be flexible but you have to log every hour of your day to a project in a timecard. You have to be able to keep track of what you're working on throughout the day, and your day can be flexible as long as you log 8 productive billable hours a day.