Blackbaud reviews

3.2

55% would recommend to a friend

(1,720 total reviews)
avatar

Michael Gianoni

58% approve of CEO

44% positive business outlook

Blackbaud has an employee rating of 3.2 out of 5 stars, based on 1,720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackbaud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits are, on the whole, very good. We all had top of the line computers, two monitors, etc. Free coffee. I biked to work every day.

Cons

Over-reliance on telecommuting and remote management. Numerous co-workers whom I have met face to face only once, and others I've never met at all, and I deal with them on a daily basis. I worked in the office every day since I live nearby, but nobody else with my job title and client base did. Reported to manager based in a flyover state - whom I met once - who didn't know my product or my clients, so no opportunity for mentorship. Before that, I reported to a manager who worked from home on the west coast - but at least he knew my product/clients. Very silo'ed positions, leading to very narrow/specific functions. Employees were expected to work a minimum of 40 hrs/wk, and the norm was 50 or more. I've spent more than a few Saturdays in the office. Barely any training, essentially learning from peers, and responsible for creating documentation for the next person. Where is managerial accountability? Hard to feel confident in future of the company when the manager of my department openly acknowledges that the current product, direct quote, "is a piece of crap." Good employees leaving in droves or being kicked out the door. It was better before we merged with Convio. I got my best friend a job here, albeit in a different department from mine, and he loves it; part of a close-knit team, friendly manager, etc, so my list of cons isn't representative of the entire company... but wait until he realizes how underpaid he is.

3.0
Aug 9, 2014

Too Many Silos

Recommend
CEO approval
Business Outlook

Pros

Really incredible mission and clients.

Cons

The organization is very top heavy.

Viewing 274 - 276 of 1,720 Reviews

Glassdoor has 1,805 Blackbaud reviews submitted anonymously by Blackbaud employees. Read employee reviews and ratings on Glassdoor to decide if Blackbaud is right for you.