Pros
Job itself is fairly easy, Supervisors and coworkers are amazing and supportive
Cons
This company has a high turnover, and it’s clear why. The rate of pay is fairly low for market average. There are little to no areas for advancement, promotion, or salary increase. Hiring managers make it seem as though there will be opportunities to grow, rather through a supervisory role, different departments, or a higher level adjusting position. (You may notice they currently have roles for trainees, level I and Level II adjusters. After training, you will not be promoted to any of these but expected to take on more difficult cases. I specifically asked about the label II roll after being there for a year and was receiving the most difficult cases on my team. I was informed that it’s now ‘how it works’ and I could only get a raise if I went to another department like bodily injury ) However, very few positions open up and there’s no pay increases for additional responsibilities or claim difficulty levels. The adjusting department is constantly overloaded with extremely high caseloads. This company would rather hire people with zero experience and pay them as little as possible, instead of looking for quality employees and retaining the ones that they currently have. There is no reward for those who stay on task or want to learn more. As a result, the adjusters are constantly dealing with even more unhappy customers (because of the high case load) and it is mentally draining. I have worked in a handful of adjusting roles and this job was by far the most mentally taxing. You were consistently yelled at by the customers, and don’t have any time to stop and catch a break. You’re also not paid enough or have insurance good enough to address the stress with a therapist. Obviously there are more intense jobs out there, but when a role requires high stress level duties such as this one (whether it’s telling somebody that their insurance won’t cover their damages and then being cussed over a policy you didn’t write, or taking a statement from somebody who just watched a loved one die in a car accident) the least the company could do is provide adequate healthcare. While you may be a salaried employee, you will still be required to come in during set hours to the office. The majority of people who take this job, get their licensing and training and then move on to companies who actually value their employees and pay a fair salary. They will tell you what you wanna hear in order to get you hired, looking back it’s a shame how deceitful the hiring process was. While employed I did take my concerns to management and was constantly given the run around and multiple excuses.
