Booking.com reviews

4.1

80% would recommend to a friend

(1,122 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

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1K reviews

Reviews about "Culture"

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Team leaders truly invest in your development, very strong and positive company culture

Cons

Depending on the region, low growth opportunities

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Booking.com Response
4d
Thank you for taking the time to share your experience. We’re pleased to hear that supportive leaders and a strong culture have been positive parts of your journey at Booking.com. We also appreciate your honest feedback on growth opportunities across regions. We know that access to development opportunities matters, and feedback like yours is valuable as we continue working to improve that experience. The Booking.com team
2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great campus, good compensation, diversity & inclusion,

Cons

Lack of Strategic Vision: Executive leadership frequently abandons long-term planning to chase the latest industry trends, creating whiplash and competing priorities across the organization. Zero Accountability: Leadership failures go unaddressed, while the resulting operational friction falls on the wider team. Bureaucratic Bottlenecks: Post-restructuring, the culture has become incredibly slow. Even minor decisions require senior-level approval, stalling progress due to leadership's limited availability. Unsupported Middle Management: Managers are caught in the middle without the tools or authority necessary to navigate the severe disconnect between senior management and individual contributors.

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Booking.com Response
4d
Thank you for taking the time to share your feedback. We’re glad to hear that the campus, compensation, and diversity and inclusion efforts were positive aspects of your experience. At the same time, we’re sorry to hear that strategic direction and leadership did not meet your expectations. Feedback like yours is valuable as we continue reflecting on how leadership decisions are experienced across the organisation. The Booking.com team
4.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

learning about scaling learning about A/B testing good innovation environment

Cons

lack of quality mindset lack of common and shared knowledge disjoint teams

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Booking.com Response
1mo
Hi, thank you for sharing your experience with us. We're pleased to hear you've found value in our A/B testing culture and innovation environment. Your feedback on knowledge sharing and cross-team alignment is noted — we believe that collaboration and shared ownership are key to quality, and this is an area we're continuously working to improve. We'd encourage you to raise these observations with your manager or team lead to help drive the changes you'd like to see. The Booking.com team
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