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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (806 total reviews)
      avatar

      Glenn Fogel

      71% approve of CEO

      68% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.3

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Senior management

      3.5

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      806 reviews

      Reviews about "Management"

      Return to all reviews
      2.0
      Nov 28, 2023

      Hierarchical, no decision making, bullying, political

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office, free lunch, pays well. Usually no meetings after 5PM

      Cons

      Immature company, no decision making by leadership, no ownership. Difficult to make progress, very hierarchical. People are unclear of their responsibilities and roles which results in bullying and exclusion. Old fashioned leadership team with old fashioned methodologies. Difficult to innovate. Low maturity of agile WoW. No room for self steering teams. Decisions and priorities are hardly made by leadership or changed constantly. Difficulty to grow in the organization. Management doesn’t look at how to bring the best out of people and to use people’s talent, but stuck in politics and hierarchy. Very vocal about inclusion and diversity however not about diversity in personality.

      avatar
      Booking.com Response
      2y
      Hi, thank you for sharing a few words about your Booking.com journey. Whilst we are glad you appreciated our benefits and salary, we are sorry to hear your experience was not fully up to our standard. Our aim is to implement fair measurements and transparent policies, when it comes to the evaluation of our employees, so that we can provide them with a rewarding workplace experience. We always strive towards fair and transparent results, as we make sure our Management team has the necessary tools to undertake performance reviews successfully. We do believe that everyone should be treated fairly and respectfully, and misconduct of our policies is not tolerated. We encourage you to report your experience to our 24-hour Ethics & Compliance Helpline, so we can address the matter at hand, and investigate it thoroughly. Thank you again for your feedback; it’s important to us, and it will be used in our continuous efforts to improve. The Booking.com team
      5.0
      Nov 19, 2023

      Amazing place to work at

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This was the best office type job I've had. The job was interesting and speaking to people from all around the world was great. Every day was structured but you still had flexibility in which tasks you'd do that day. Managers were kind and working with people from different countries was great. I felt like I was making a difference in customer's days even from my small role as a customer service rep.

      Cons

      As part of the customer service job, sometimes customers can be rude. But this is not Booking.com's fault.

      avatar
      Booking.com Response
      2y
      Hi, thank you for taking the time to write your positive review. We appreciate you for sharing how your day to day experience was as a Customer Service Representative at Booking.com in Bellevue. It makes us proud to hear that you felt making a difference for our customers. Wishing you all the best in your future career endeavors. The Booking.com team
      5.0
      Oct 31, 2023

      Working at a Company That Values You as a Person

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Booking.com really cares about its employees like no other company Ive ever seen. The work life balance not only is great but it is heavily encouraged. Benefits are great as well, and the people from junior to senior level are all friendly, approachable, and nice.

      Cons

      Can be overwhelming at times with the amount of projects or things happening all at once. Being a global company is great but keep in mind you may be participating in many things with different offices worldwide, so learning to organize yourself and time management is crucial, but this also makes it exciting and in my mind it is a con and pro.

      avatar
      Booking.com Response
      2y
      Thank you for sharing your thoughts about working at Booking.com. We are delighted to hear that you feel well-cared-for and value our commitment to work-life balance. It is great to know you appreciate the friendly and approachable atmosphere at all levels. We appreciate your feedback about the potential overwhelming nature of our projects. If you ever want to discuss these aspects further with a manager or HR representative, we highly encourage you to do so. Your insights are valuable, and we are continuously working to strike the right balance. The Booking.com team
      Viewing 79 - 81 of 806 Reviews
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