Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,173 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (401) , Customer Service Executive (264) , Account Executive (230) , Software Engineer (180) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 636 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 589 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 537 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 535 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 380 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 481 reviews)); "Bad managers are very bad" ((in 248 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(1,041 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Career Development"

Return to all reviews

5.0

May 20, 2024

Great place to work at!

Account executive

Recommend

CEO approval

Business Outlook

Pros

Personal time Great benefits Great onboarding

Cons

Lack of local opportunities to grow

Booking.com Response

1y

Thank you for your review. It is great that your experience as an Account Executive has been incredibly positive so far, and that you felt right at home at Booking.com. It is unfortunate that you feel that the opportunity for further career growth is not as widely available as you would have liked, and we appreciate the feedback. If you have not done so yet, we would encourage you to schedule a meeting with your HR manager to discuss the possibilities. Thanks again, and we wish you all the best going forward. The Booking.com team

5.0

May 15, 2024

Great company

Customer guest service specialist

Recommend

CEO approval

Business Outlook

Pros

Great training, benefits, and team!

Cons

I can't think of any

Booking.com Response

1y

Hi, thank you for your review. We are happy to hear about your experience during your time as a Customer Guest Service Specialist at Booking.com, and we are pleased that you appreciated the training, the benefits offered and enjoyed working with your team. Wishing you the best with your future career endeavors. The Booking.com team

4.0

May 12, 2024

Customer Serives Representative at Booking

Customer serives representative

Recommend

CEO approval

Business Outlook

Pros

Working as a full-time Customer Service Representative at a well-established company like Booking provides a steady paycheck and benefits, which can offer financial stability. Opportunity for Advancement: Depending on the company's policies, there may be opportunities for career advancement within the customer service department or even into other areas of the business. Interaction with Diverse Clients: Engaging with customers from various backgrounds and with different needs can be an enriching experience, allowing you to develop a broader understanding of customer perspectives.

Cons

High-Stress Environment: Dealing with customer inquiries and complaints on a daily basis can be mentally and emotionally taxing, leading to potential burnout. Repetitive Tasks: The job may involve repetitive tasks, such as answering similar questions or following standardized procedures, which can become monotonous over time. Limited Autonomy: As a customer service representative, you may have limited decision-making authority, as you often need to follow company policies and procedures. Potential for Difficult Customers: Interacting with frustrated or dissatisfied customers can be challenging and may require exceptional conflict resolution skills.

Booking.com Response

1y

Hi, thank you very much for taking the time to write down your thoughts on your time as a Customer Service Representative at Booking.com. We are pleased to hear that you appreciated the stability and benefits the job offered, as well as having career growth opportunities within the company. Your insight regarding the work processes and advice to the management is important to us as we continue to invest in our employees to offer them a rewarding career experience. Wishing you all the best with your future career. The Booking.com team

Viewing 91 - 93 of 1,041 Reviews

Jobs at Booking.com

Software Engineer II - BDX IAM

Technical Product Manager - BDX IAM

Booking.com

Booking.com reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Career Development"

Great place to work at!

Great company

Customer Serives Representative at Booking

Jobs at Booking.com

Booking.com reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Booking.com reviews FAQs

Jobs at Booking.com