Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,171 reviews left anonymously by employees. This rating has been stable over the past 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 642 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 584 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 524 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 523 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 342 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 71 reviews)); "• Blatant Favoritism within the office" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(1,120 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Culture"

Return to all reviews

4.0

May 13, 2024

It was lovely until it wasn't

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Great company culture, you get to meet people from all over the world

Cons

In the UK, the leading positions were held by UK nationals.

Booking.com Response

1y

Hi, thank you for your review. We are pleased to hear that you appreciated the workplace culture and having worked in an international environment. Your remark about the management is important to us. Please know that we take your concerns about the team leads seriously. In case you would like to report and discuss your concerns, even as a former employee you can still contact our confidential 24-hour Ethics & Compliance hotline. All reports are investigated thoroughly, as it is important for us to create a better working environment for all our employees. We wish you all the best with your next career move. The Booking.com team

4.0

May 12, 2024

Customer Serives Representative at Booking

Customer serives representative

Recommend

CEO approval

Business Outlook

Pros

Working as a full-time Customer Service Representative at a well-established company like Booking provides a steady paycheck and benefits, which can offer financial stability. Opportunity for Advancement: Depending on the company's policies, there may be opportunities for career advancement within the customer service department or even into other areas of the business. Interaction with Diverse Clients: Engaging with customers from various backgrounds and with different needs can be an enriching experience, allowing you to develop a broader understanding of customer perspectives.

Cons

High-Stress Environment: Dealing with customer inquiries and complaints on a daily basis can be mentally and emotionally taxing, leading to potential burnout. Repetitive Tasks: The job may involve repetitive tasks, such as answering similar questions or following standardized procedures, which can become monotonous over time. Limited Autonomy: As a customer service representative, you may have limited decision-making authority, as you often need to follow company policies and procedures. Potential for Difficult Customers: Interacting with frustrated or dissatisfied customers can be challenging and may require exceptional conflict resolution skills.

Booking.com Response

1y

Hi, thank you very much for taking the time to write down your thoughts on your time as a Customer Service Representative at Booking.com. We are pleased to hear that you appreciated the stability and benefits the job offered, as well as having career growth opportunities within the company. Your insight regarding the work processes and advice to the management is important to us as we continue to invest in our employees to offer them a rewarding career experience. Wishing you all the best with your future career. The Booking.com team

5.0

May 6, 2024

Great place to work

Software engineer

Recommend

CEO approval

Business Outlook

Pros

As a person who joined recently, I was very satisfied with my recruitment process and onboarding. I also appreciate the beautiful office with all its amenities, great benefits, competitive salary and many opportunities to learn and grow.

Cons

Hard to understand the responsibilities of different teams, where to report different issues etc as the structure is quite complexed and it changes often

Booking.com Response

1y

We're thrilled to hear you had a positive recruitment and onboarding experience and enjoy our beautiful office, benefits, competitive salary, and learning opportunities. We understand the complexity of navigating different teams' responsibilities and reporting structures, and we encourage you to have a chat with your local manager to discuss any concerns you might have. Your feedback is invaluable as we strive to streamline our operations. Thank you for choosing to grow your career with us. The Booking.com team

Viewing 91 - 93 of 1,120 Reviews

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Reviews about "Culture"

It was lovely until it wasn't

Customer Serives Representative at Booking

Great place to work

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