Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,170 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (264) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 654 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 585 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 528 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 357 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 472 reviews)); "Bad managers are very bad" ((in 251 reviews)); "Lack of company vision and poor leadership" ((in 98 reviews)); "No career opportunities in Zagreb" ((in 65 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(1,121 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Culture"

Return to all reviews

5.0

Nov 5, 2023

1

Engineer

Recommend

CEO approval

Business Outlook

Pros

Good salary environment culture WLB

Cons

nothing to explain for this job

Booking.com Response

2y

Thank you for sharing your review with us. We’re happy to hear that you’re at the right place here at Booking.com. Your appreciation of the workplace environment and our culture is a sign that we’re on the right track. Let’s continue and build on this foundation together. The Booking.com team

5.0

Oct 31, 2023

A Great Place to Work

Capacity planning analyst

Recommend

CEO approval

Business Outlook

Pros

Great People: In my first 6 weeks I have met some incredibly talented, supportive and welcoming people. It’s been a pleasure working with great individuals who make the workplace enjoyable and collaborative. Innovative Environment: The company fosters an innovative and dynamic atmosphere that encourages us to think outside the box and come up with fresh ideas.. Living the Company Values: Booking.com takes its values seriously, and I've been impressed by the commitment to integrity, excellence, and a passion for travel. The values are not just words on paper but are lived and practiced by everyone. Fantastic Benefits: The benefits package at Booking.com is superb, the company truly cares about its employees' well-being and growth. Modern Office Space: The Manchester office space reflects the company's commitment to creating a comfortable and inspiring workplace and is a reflection of the company's forward-thinking approach. Customer-Centric and People-Focused: There is a big focus on customers and employees that’s evident in everything the company does. It's not just about business; it's about creating exceptional experiences for both customers and employees.

Cons

It's a shame that regardless of skill and previous experience you're unable to apply for another role within the company within 9 months of having started.

Booking.com Response

2y

Thank you for sharing your positive experiences at Booking.com. We are delighted to hear about the great people, benefits, and modern office space that contribute to a positive workplace. We appreciate your feedback on the application process as well, as it helps us grow. Your insights are valuable, and we are committed to maintaining a positive and progressive environment. The Booking.com team

5.0

Oct 31, 2023

Great company to work for!

Product manager

Recommend

CEO approval

Business Outlook

Pros

Great work culture Competitive salary and benefits Relocation service which is really great Equal opportunities Great environment and resources for learning Good work life balance

Cons

So far no cons worth mentioning

Booking.com Response

2y

Thank you for sharing your thoughts about working at Booking.com. We are glad you appreciate the company benefits, and culture. We are also happy to know that you find a good work-life balance here, as it is important to us to maintain this balance. Your positive feedback is important to us, and we thank you for it. The Booking.com team.

Viewing 139 - 141 of 1,121 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Software Engineer II - BDX IAM

Software Engineer II - BDX Developer Experience

Booking.com

Booking.com reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Culture"

1

A Great Place to Work

Great company to work for!

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