Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,167 reviews left anonymously by employees. This rating has been stable over the past 12 months. 80% of employees would recommend working at Booking.com to a friend and 67% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 629 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 585 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 524 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 395 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 479 reviews)); "Bad managers are very bad" ((in 251 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "Career opportunities are limited once you’re lower career level" ((in 67 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 66 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(7,614 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,614 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,614 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

5.0

Jun 12, 2026

Friendly and helpful team with no negatives

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very friendly and helpful team

Cons

Absolutely nothing negative i have experienced

Booking.com Response

5d

Thank you for taking the time to share your feedback. We’re very pleased to hear that you’ve had such a positive experience with your team and have found colleagues friendly and helpful. Creating a supportive workplace is important to us, and we appreciate you highlighting that. The Booking.com team

2.0

Jun 11, 2026

Bureaucratic culture with a lack of strategic leadership

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Great campus, good compensation, diversity & inclusion,

Cons

Lack of Strategic Vision: Executive leadership frequently abandons long-term planning to chase the latest industry trends, creating whiplash and competing priorities across the organization. Zero Accountability: Leadership failures go unaddressed, while the resulting operational friction falls on the wider team. Bureaucratic Bottlenecks: Post-restructuring, the culture has become incredibly slow. Even minor decisions require senior-level approval, stalling progress due to leadership's limited availability. Unsupported Middle Management: Managers are caught in the middle without the tools or authority necessary to navigate the severe disconnect between senior management and individual contributors.

Booking.com Response

5d

Thank you for taking the time to share your feedback. We’re glad to hear that the campus, compensation, and diversity and inclusion efforts were positive aspects of your experience. At the same time, we’re sorry to hear that strategic direction and leadership did not meet your expectations. Feedback like yours is valuable as we continue reflecting on how leadership decisions are experienced across the organisation. The Booking.com team

4.0

Jun 10, 2026

Friendly environment with skill development, but demanding work

Account manager

Recommend

CEO approval

Business Outlook

Pros

friendly, welcoming, you will definitlely develop new skills, benefits

Cons

lots of systems to learn, demanding, bonus isnt great

Booking.com Response

5d

Thank you for sharing your experience. We’re pleased to hear that the environment has felt friendly and welcoming, and that the role has supported you in developing new skills. We also appreciate your honest feedback on the complexity of the work and compensation. Feedback like yours helps us better understand where the day-to-day experience can be improved. The Booking.com team

Viewing 25 - 27 of 7,614 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Software Engineer II - BDX IAM

Booking Home Account Manager, Acquisitions

Senior New Business Development Manager - New York City

Software Engineer II - BDX Developer Experience

Booking.com

Booking.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Friendly and helpful team with no negatives

Bureaucratic culture with a lack of strategic leadership

Friendly environment with skill development, but demanding work

Jobs at Booking.com

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