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      Box

      Engaged Employer

      Box Customer Success Operations Associate reviews

      4.8

      95% would recommend to a friend

      (32 total reviews)
      avatar

      Aaron Levie

      95% approve of CEO

      95% positive business outlook

      Ratings by demographic groups

      Customer Success Operations Associate employees have rated Box with 4.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Success Operations Associate professionals have an excellent working experience there. Box is rated 25% above average by Customer Success Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      32 reviews
      4.0
      Apr 2, 2020

      Worth it

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people and a great product. You'll have access to a ton of resources to be successful, but it will require focus and it won't just "come" to you - you'll have to jump in, and Box does a fantastic job of recognizing and supporting you when you do. You'll be exposed to all kinds of use-cases and customers, good and bad, that will push you to the next level on a professional, technical, and personal level. Lastly, Aaron is as great of a leader as they come - he's as honest and transparent as you can be when managing a public company.

      Cons

      It's not easy - understanding the product, aligning it to value based use-cases, engaging with customers, finding the right internal alliance - it's all hard, and can be a challenge if you're remote. The pressure from competitors exacerbates all of this as well. Box is the outright best product on the market but it's also 2x or 3x the cost. We can lose focus sometimes as a result of external pressure but if you have the right attitude and perseverance it will be worth the ride.

      4.0
      Feb 10, 2020

      Great company overall, but has trouble executing consistently

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -amazing culture (great work/life balance and Boxers not on your immediate team are generally very approachable) -strong leadership (Aaron Levie, John H, Stephanie C, and Mark W are all exceptional) -Great product — consistently acknowledged by 3rd party research groups as leaders in the cloud content management space

      Cons

      -GTM teaming is not consistent. It's difficult to align the AE, CSM, and RMs. -Territories not virtualized -Customer engagement model is going through some growing pains

      Viewing 19 - 21 of 32 Reviews
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      Glassdoor has 1,411 Box reviews submitted anonymously by Box employees. Read employee reviews and ratings on Glassdoor to decide if Box is right for you.