Brave Health reviews

2.0

18% would recommend to a friend

(121 total reviews)

Jake Schwartz

24% approve of CEO

20% positive business outlook

Brave Health has an employee rating of 2.0 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have a poor working experience there. The Brave Health employee rating is 42% below average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

121 reviews
1.0
Jul 9, 2021

Not worth your sanity

Recommend
CEO approval
Business Outlook

Pros

Working from home and a lot of PTO

Cons

Where do I even start ?!! You will be so overloaded with clients and last minute assessment appointments during no show time that you will be working at least 1-2 hrs past your end time. They also try to retain employees by offering a 3k increase in pay and then a 10k bonus if you make it from assessor to therapist which is chump change compared to what therapists are hired on at s elsewhere. Save yourself the stress and value yourself. LMHC/LCSW are being hired close to 100k right now in so many other places versus the 60-70k they offer here. Go elsewhere!!!!

1.0
Mar 2, 2023
Recommend
CEO approval
Business Outlook

Pros

The training team is great, and the benefit package is good. The salary for a registered state intern is appealing, but where can you find a salaried position. But it's just ok money.

Cons

Or if you do, know what you are getting yourself into, and that this is probably just a short-term situation. The hiring package sounds great, especially if you are a pre-licensed state intern wanting to make decent money while you earn hours for your licensure requirement. The training team is great and the training week is well done. But in that week I learned that what the recruiter told me about the compensation package wasn't totally accurate (first red flag). When you start off, your schedule is set a a slower pace, but by the end of your third or fourth week, it's full steam ahead. The expectation is that you will be scheduled with 8 clients M-F, with sessions lasting 53 minutes and starting on the hour. The expectation is that you do concurrent charting, so writing your Medicaid compliant note as you are counseling the client. You get 7 minutes in between session to finish the note, take a hygeine break, stretch your legs, return calls, return texts, answer notifications in Salesforce, answer emails, and try and fill any holes in your schedule for the day with clients before the scheduling team puts assessment appointments on your schedule. You do get a one hour lunch break each day, but you are likely going to spend some of that time catching up on the above tasks. And perhaps you had a few no shows, as is normal in the business, and you used some of that time for admin time and maybe step outside and take a fifteen minute break to decompress in some fresh air. Cool. But it will bite you in the you know what later on. Because the real push of the company is "numbers". You are expected to maintain a 5.5 or 75% show rate. Which sounds reasonable at first. But the reality is your are counseling people via a telehealth platform who are very poor, using Medicaid, and have many many barriers to care or to compliance with care. So, you get no shows, and you get last minute cancellations. And if you have worked as a counselor you know that there is only so much you can do to encourage a client to attend their sessions. And you can do ALL the reminders and encouragement and have great rapport with a client and they still might not show. Now, that is normal in this business. But this company turns that into a *disciplinary* issue, and will create a performance improvement plan with a timeframe to "improve your numbers", and they will fire you in a heartbeat if you don't keep those standards up. They fired 30 at the end of Nov 22, and fired another large round of us at the end of Dec 22. and there was never any discussion in any supervisor meetings about client care, just talk about "numbers". OH, and I had 5 different clinical leads, and 5 different clinical supervisors in 5 months and each one had a different approach and were nitpicky about different things in the notes, and it was confusing know who was who and who to report to for what. Because that's another thing, the notes will get sent back to you for fixes and changes pretty often, and you have to return those right away because of the tight timeframe to turn notes into Medicaid. And major procedures for documentation change on a dime and you are expected to learn them 2 days before implementation, and you never know when that is going to happen. They say that's because they are a start up but the opened in 2017, so how long can you claim you are a start-up? AND, if you are a client, you get two chances for a no show or late cancellation and then you are on a fast track for discharged. And when your therapist gets fired, you don't know what's happening. All of a sudden you get a text message that states your therapist is no longer with the company and you will be rematched with someone else. How is that in the best interest of the client? That's not ethical termination. BASICALLY, it's a people mill: both clients and clinicians. So if you take this on, understand that you can make OK money with good benes, work to the point of burn out very quickly, and get fired in less than 6 months. All these folks saying "good work life balance" are ridiculous. The shifts are either 9am - 6pm eastern or 10am - 7pm eastern. Those are your choices as an associate therapist. Go ahead and make some money, and get some hours for license and get out before you get too burned out. They give you 2wks severance if you get fired, and won't fight an unemployment claim.

1.0
Dec 14, 2023

Awful

Recommend
CEO approval
Business Outlook

Pros

-Set pay despite show rate -Time off (I've heard this is decreasing from 4 weeks/per year + sick time to 3 weeks off per year and sick time). -Paid health insurance but I've heard this is also changing.

Cons

-Negotiate your salary because you will NOT be getting a salary increase during your time there. If you try to bring it up in team meetings with the CEO expect to get basically a NON ANSWER or for HR to mute you and cut the meeting short. -Bonus model is unattainable, it's IMPOSSIBLE to reach it, UNLESS you recycle patients sooner then they need to be seen which I'm sure is in most cases not the most ethical thing to do. -Management nitpicks and doesn't support each other. Anything that can be done in support of the provider to make your day flow better or your overall quality of work is never done. They will never do anything in your favor- they will micromanage everything and try to squeeze every last working dollar out of you. -Scheduling is brutal. You can work 9am-6pm, 10am-7pm, 11am-8pm. You will NOT have a life. It's full days and full schedules. -They serve COMMUNITY HEALTH patients and offer ZERO community health support. They don't have a case manager, they don't have a decent rescue/respite team, they do no triage, they do not vet or pre-screen clients appropriately before sessions, they don't push for appropriate paperwork from referring facilities and they don't support providers. You literally will have to fight or ask for everything. The "support" staff are not individuals with any medical training or background. -The therapy team is poorly organized. The interns are the work horses. Senior providers are all just trying to become leads as to best off load their cases and micromanage interns. Managers are a complete nightmare. They've somehow convinced the CEOs and leaders that they know this system best and won't meet with medical providing team or accept any constructive criticism or opportunity to work in collaboration. -Therapy side has basically one job when completing basic BPS assessments- admit no matter what- screenings are not done appropriately and really SICK cases are making their way to virtual care with the entire team knowing DAMN WELL we can't support or manage these cases virtually. If you try to refer out or discharge a case they wanna do all the reasons WHY. If a patient asks to change providers five thousand times they agree to provider changes no questions asked. The medical leads aren't expected to take on any of the difficult case loads so for instance- patient isn't happy with the recs that 2-3 other providers have made- they are basically recycled amongst the staff as many times as they'd like. Leads will NOT step up to have your back and take on the complex or behaviorally difficult cases. This company just sucks. I feel badly for anyone with sense who still works here. If you know better you'll wanna do better. You guys offer no yearly bonuses based on productivity- meetings with corporate "magicians" who put on a magic show to improve "team building". Honestly stop hiring people to try and brain wash us and just do something for your employees. Show some humanity.

Viewing 4 - 6 of 121 Reviews

Glassdoor has 122 Brave Health reviews submitted anonymously by Brave Health employees. Read employee reviews and ratings on Glassdoor to decide if Brave Health is right for you.