Pros
The pay is okay especially for the younger crowd. However, they will work you to the bone! You are on the phone all day every day (not sales, this is customer success). You are assigned 80+ clients and are expected to have calls with them for 30 mins (which doesn't seem like much, but when you factor in that many calls per day, per week, per month, etc, it's crazy!). Also, you'll need to speed eat your lunches and run to the kitchen for a quick snack after not eating for 6+ hours, it's exhausting. The other CSMs (customer success managers) around me literally don't eat all day because they don't have time. And the amount of us who SPRINT to the restroom just to make it in time for our next calls...it's not right.
On top of that, we're expected to upsell clients on calls with zero incentive. These customers have already purchased the (INCREDIBLY overpriced) platform, now you want us to become salesmen 6 months into basically babying them and helping them get over the fact that they were oversold and duped by the salespeople (aka AEs aka Account Executives)? Also, everyone in management is clueless especially since everyone's boss is in the San Mateo headquarters and no one is really managed here or mentored in any kind of way. You're just thrown into the deepest and most stressful shark tank here and expected to thrive with zero direction. You learn nothing. You just learn to be a Brightedge fanboy so they make you stay here and become unhireable elsewhere.
I know this is Cleveland and there's not a lot of "cool" offices around here...but don't drink the Koolaid. They make it look like a cool and fun office when you come and interview, but try to stop an employee and ask them how their mental health is while you tour the office. You'll get a different story than what HR is trying to tell you. We literally get an email a few days before a recruiting even and told to act like we're having fun. "ACT" like we're having fun! Yes, they pay well, but that's because you'll work like a slave. So if you factor in all the hours you'll work especially late nights, weekends, etc, it doesn't add up.
Cons
Bonuses are promised and NEVER delivered, even if you meet it, they'll find a way not to pay them out. This happens every single year. I've surpassed my bonus expectations and have never been paid our the full amount promised. This happens on teams outside of Customer Success (sales, especially).
