Saturated market, terrible C-Level leadership, toxic culture, etc etc etc
Pros
I was there 2015 - 2018 and was able to move from a Support Agent -> Customer Onboarding Manager -> Customer Success Manager -> Strategic Account Manager. Super hard working peers. Some decent middle-managers sprinkled through the org who really cared. First job out of college, I hustled, got lucky had the best manager I've ever had in my career, and developed the right relationships with certain Executives. Learned a ton and finessed my way into sales without ever making a cold call. If you're into Wolf of Wall Street type sales gigs, you've found your home.
Cons
However, from top-down, the company could care less about its employees, and even less about its clients' success. Sales model is burn and churn - trick unsuspecting SMBs into thinking buying BrightEdge will result in a meteoric revenue growth via organic search. Client attrition was about the same as capital gains tax sub-1 year. Nothing cutting edge about the product - it's marketed as a 1 stop shop for all SEO needs, but you can really do everything it does with freemium point tools. This is not a startup by ANY means. It's a company that fiscally thrives via an acquire customers at all costs model, then does little to nothing to support them, and then blames it on employees.
