Great Company to work for and be apart of significant growth
Pros
- I dictate my own success, the work I put in roughly equates to renewals - Fun environment concentrated on growth and implementing positive change - A good team of CSMs - An amazing first-week training program - Total bonus is having a fully stocked kitchen with healthy foods!! LOVE THIS! - Good office space that continues to expand - This is definitely a customer service role, but it often feels like I get to consult with several clients each day on how to improve their websites for organic and it is very exciting to see websites that I even personally like, implement the platform's recommendations and see organic search improvement!
Cons
- If I upsell a client, I don't get the "credit" for the upsell necessarily - Workload balance is close to being figured out, but still is a heavy book to keep on top of. Little things that go a long way with the client sometimes get de-prioritized due to so many clients in a book