Brightside Health reviews

3.9

77% would recommend to a friend

(146 total reviews)
avatar

Brad Kittredge

75% approve of CEO

72% positive business outlook

Brightside Health has an employee rating of 3.9 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightside Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

146 reviews
1.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Lovely clients suffering tremendously as they begin psychotropic medications, Brightside's gig. Excellent psychiatrists.

Cons

Low pay. No shows are common with company taking $70 giving therapist $20. Clients generally not "a good fit" for lasting healing to take place. Very metrics driven.

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Brightside Health Response
11mo
Thank you for taking the time to share your experience and for the care you have provided to our clients. We’re grateful you highlighted the strength of our psychiatric team and the opportunity to support individuals during such an important point in their care journey. We also hear your concerns about compensation, client fit, and the impact of a metrics-driven model. At Brightside, we’re continually working to balance clinical effectiveness, access, and sustainability while striving to support both clients and clinicians. The therapeutic relationship is deeply important, and your feedback reinforces how essential empathy, support, and connection are to the work we do. We appreciate your perspective—it helps us learn, grow, and continue building a better path forward for our team and those we serve.
2.0
Aug 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Work hours are great, fairly easy work, insurance, and holidays.

Cons

Overworked, unappreciated, no motivation, and moral isn't there

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Brightside Health Response
11mo
Thank you for sharing your experience and for the heart you bring to the Care Support team. We’re glad to hear you find value in the work hours, benefits, and aspects of the role. We also hear your concerns—especially around workload, communication, and feeling undervalued during periods of change. Care Support plays a vital role in how we serve our members, and we’re committed to building a more balanced, supportive, and connected environment for the team. Your feedback around transparency, growth, and morale is deeply appreciated and helps guide our path forward.
1.0
Jul 11, 2025

Not on a good trajectory

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone I worked with directly was smart and clearly dedicated to helping our patients out. The company is fully remote.

Cons

I was part of the second major layoff the company conducted this year. Two rounds in under six months is concerning. What made it worse was the lack of any clear warning signs—most company-wide communications painted a picture of reasonably consistent growth, and indicated that we were mostly making good progress toward goals. Communication from senior management and executives is often overloaded with corporate jargon, making it hard to understand what's actually being said. Unfortunately, the one executive who in my experience communicated in a more transparent, straightforward way was either let go or demoted in this latest round of cuts—it's unclear exactly what happened. After the previous round of layoffs, a team leader assured us that everyone who remained was considered essential and long-term. While I’ve been in the industry long enough to view that with skepticism, I imagine others took the message more seriously. The company frequently leans on the “we’re still figuring things out as a startup” excuse, both internally and in public responses. But after seven years in operation and with hundreds of employees, calling it a startup doesn’t hold up. In my view, this phrase serves as a deflection from deeper, ongoing issues with leadership, communication, and strategic direction—problems that remained unaddressed throughout my tenure. While a public response here claims that “severance and personalized transition support” were provided to all affected employees, my experience felt anything but personalized. I was laid off only via a generic email from an HR address, signed only as "Human Resources." The attached documents appeared hastily assembled—one referenced a 401(k) provider the company no longer used, suggesting they may have been recycled from a previous layoff. As for the “personalized transition support,” I have no idea what that was supposed to entail. It may have just been more corporate jargon with no real substance behind it.

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Brightside Health Response
11mo
Thank you for taking the time to share your experience. We’re grateful for the care you brought to your role and the impact you made. It’s clear you were committed to our mission, and we appreciate that. We know recent changes were difficult. We’re sorry your experience didn’t reflect the level of clarity or support we aim to provide. Your feedback on communication is important, and we’re actively working to be more clear, direct, and consistent moving forward. We’re always listening and committed to doing better. Thank you again for the work you did here. We wish you all the best in what’s next. Kat Noren, SVP of People
Viewing 34 - 36 of 146 Reviews

Glassdoor has 206 Brightside Health reviews submitted anonymously by Brightside Health employees. Read employee reviews and ratings on Glassdoor to decide if Brightside Health is right for you.