Brightside Health reviews

3.9

77% would recommend to a friend

(146 total reviews)
avatar

Brad Kittredge

75% approve of CEO

72% positive business outlook

Brightside Health has an employee rating of 3.9 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightside Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

146 reviews
1.0
Sep 13, 2025
Recommend
CEO approval
Business Outlook

Pros

There have been no pros of working at Brightside.

Cons

I have been paid incorrectly for two consecutive months. When I brought this to their attention after the first month, I was told to inform the payroll department of the mistakes. If Payroll finds any errors, you then have to wait until the following month to be paid. The overall communication at Brightside is poor. After three weeks they invite you to schedule a Zoom meeting with your clinical lead and HR if you have any questions or issues to discuss. They responded to my request with Payroll and my clinical after ten days, but did not offer a Zoom meeting. Incredibly HR sent me an email saying that my concerns were resolved. I would advise to stay away from Brightside.

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Brightside Health Response
10mo
We’re really sorry to hear about your experience. Timely pay and clear communication are essential, and it’s important to us that every team member feels supported throughout their time at Brightside. Thank you for sharing this feedback. If you’re open to reconnecting, please reach out to hr@brightside.com so we can make sure your concerns have been fully addressed.
2.0
Aug 25, 2025

Strong colleagues, weak leadership: no strategy, no transparency, no growth.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The employees themselves are incredible — some of the most intelligent, compassionate, and mission-driven individuals you’ll find. Earlier on, the culture was genuinely strong and people-first. While that has changed over time, the colleagues you work with day-to-day remain the best part of the job. One thing I’m grateful for is the opportunity to take ownership, drive projects independently, and wear different hats — though this does require being comfortable operating without clear direction. The benefits are also strong and were a highlight of my experience.

Cons

Leadership is not aligned, and it shows in the constant whiplash employees experience. Teams are pushed to run hard in one direction, only to be told days or weeks later to pivot back, and then back again, with little explanation or accountability. This lack of consistency has created an environment where strategy feels nonexistent and execution is chaotic at best. Certain leaders rely heavily on polished language and buzzwords, but when you strip it down, there’s pretty much zero substance or follow-through. Employees are left to decipher empty statements instead of getting clear guidance. Transparency is another major issue. Layoffs, reorganizations, and critical business decisions are rolled out late, with minimal context, and often contradict previous messaging. It has eroded trust and created an undercurrent of uncertainty that impacts every team. The culture, which once felt collaborative and inspiring, has deteriorated into something toxic — reactive, political, and disconnected from the mission that originally drew so many of us in. Career growth is unclear, with no real paths or development opportunities. Instead, leadership shifts the narrative to suit their needs: “We’re a startup” when justifying lack of process, resources, or pay, and “We’re no longer a startup” when it comes to expectations, workloads, or accountability.

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Brightside Health Response
10mo
Thank you for taking the time to share this. We read every review, and while it’s hard to hear that we’ve fallen short of your expectations, I want you to know we're listening. The concerns you raised around clarity, direction, and transparency are important. That’s the kind of feedback that helps us grow and stay focused on building the culture we all want to be part of. At the same time, I’m encouraged by what you said about the team. Brightside has always been powered by passionate, mission-driven people, and that continues to be our greatest strength. Building clarity and trust is a top priority, and your feedback is a valuable reminder of why that work matters. Brad Kittredge, CEO
2.0
Aug 18, 2025

good while it lasts

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good benefits remote equipment provided good pay

Cons

top heavy no room for growth unless you are friends/related favoritism poor communication always having lay offs they have a “honeymoon” phase. the first few months you think it is amazing. then everyone puts you on the back burner and doesn’t prioritize your needs anymore.

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Brightside Health Response
11mo
Thank you for sharing your experience. We're glad you’re finding value in the benefits, compensation, and remote support. We also hear your concerns around growth, communication, and feeling deprioritized over time. At Brightside, we’re committed to creating a culture where everyone feels seen, supported, and has opportunities to grow. If you haven’t already, I encourage you to reach out to your manager or HR—we’re here to listen and support wherever we can. Kat Noren, SVP of People
Viewing 31 - 33 of 146 Reviews

Glassdoor has 206 Brightside Health reviews submitted anonymously by Brightside Health employees. Read employee reviews and ratings on Glassdoor to decide if Brightside Health is right for you.