Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "85% are remote People are great!" ((in 23 reviews)); "Good WLB Good benefit." ((in 21 reviews)); "direct management was great." ((in 10 reviews)); "Work Life balance is great" ((in 9 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

3.0

Aug 11, 2025

IT dept culture issues

It leader

Recommend

CEO approval

Business Outlook

Pros

Great company, good policies, nice people, good benefits

Cons

Financial stability, IT culture very hierarchical and subservient.

1.0

Jul 26, 2025

Horrible place

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

There are not any pros

Cons

The IT department is run by rude, arrogant, unscrupulous people who came from elsewhere, and I am abused in my own native country because people have moved in massive numbers and completely taken over. This is despicable.

1.0

Jul 22, 2025

Will destroy your mental health

Billing specialist

Recommend

CEO approval

Business Outlook

Pros

The benefits and hours are ok

Cons

I have never worked in such a toxic environment. Managers publicly applaud themselves on being empowering, etc. but were the most unprofessional horrible people I have ever encountered and HR is useless. This is the status quo here. Horrible people patting themselves on the back for a job terribly done. This company operates like a chicken with its head cut off. I literally needed therapy from working for this company. If you can, work literally anywhere else

Viewing 40 - 42 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician