Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "85% are remote People are great!" ((in 23 reviews)); "Good WLB Good benefit." ((in 21 reviews)); "direct management was great." ((in 10 reviews)); "Work Life balance is great" ((in 9 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

1.0

Jul 21, 2025

Worst job in over 18 years Telecommunications experience

Technician

Recommend

CEO approval

Business Outlook

Pros

Union job, you aren’t forced to work here, arbitrators aren’t in the companies pocket like the H.R. dept is. I am no longer on Anti-depressants since I no longer work here.

Cons

No work life balance, first level and 2nd level managers can create hostile work environments where over 70% of the local work force quits or is fired in a 2 year period, and absolutely nothing is changed. Total flat out lies in the interview process once your an employee if what was said in the interview is now your word against there’s. Calls to H.R. (including head of the Human Resources Dept) would go unresolved and a copy and paste reply would be sent to anyone who would contact the H.R. dept about the hostile work environment.

4.0

Jul 17, 2025

Promising

Lead engineer

Recommend

CEO approval

Business Outlook

Pros

Great people to work with

Cons

Always changing environment ever adjusting

1.0

Jul 17, 2025

Brightspeed technician review

Customer service technician

Recommend

CEO approval

Business Outlook

Pros

Union, tools and training provided.

Cons

Work life balance has dropped off a cliff recently. Constant senior management churn requiring pointless meetings and emails. This company feels they can utilize your free time better than you and your family can.

Viewing 43 - 45 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

View job