Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "85% are remote People are great!" ((in 23 reviews)); "Good WLB Good benefit." ((in 21 reviews)); "direct management was great." ((in 10 reviews)); "Work Life balance is great" ((in 9 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

1.0

Jul 16, 2025

Never been so happy to leave a job!!!

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

My sales manager was the best manager I’ve ever had. (Unfortunately he is not there anymore).

Cons

Worst systems I have ever worked with. We had bad systems, Brightspeed created all there own systems that are even worse. Took me over 60 days to enter 30+ orders for one of their largest companies. The worst part is, other than my sales manager, no one above him cared. Training was a complete waste of time, most of the training time was spent on kahoots. Leadership at the top was happy with a Net Promoter Score in the teens, because it was similar to the competition. Sums up the whole company, happy with mediocrity.

3.0

Jul 5, 2025

Typical phone company

Director

Recommend

CEO approval

Business Outlook

Pros

Building the company was great, watch the teams grow amazing

Cons

Reality of gap years where fiber is growing and copper is declining set in and some harsh adjustments were made which led to declining morale

1.0

Jun 21, 2025

Don't Bother

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None, this company is owned by a venture capitalist group and would drown you in a river if it made them a dollar.

Cons

This company just laid off a lot of I order to send the jobs overseas. By next year year it will probably be only employees in India and sales people in the US with unrealistic quotas who will fires if they don't meet them.

Viewing 46 - 48 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

View job