Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "Great Benefits and 401k" ((in 22 reviews)); "85% are remote People are great!" ((in 19 reviews)); "Work Life balance is great" ((in 10 reviews)); "direct management was great." ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Wallace , Huntersville , Siler City

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

2.0

May 28, 2025

Disappointing and disconnected

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

WFH and benefits are solid.

Cons

Management at the head of department levels is a serious problem. There’s a weird culture of micromanagement and passing the buck at the same time. I would consistently find myself forced to complete tasks in a sub-optimal way by upper management, only to be questioned why we weren’t getting results. It’s like entire conversations were blacked out of their memory in order for them to attempt to avoid responsibility for broken and out of date processes. The tools and systems are incredibly out of date. The new tools they do bring in they don’t provide great training on citing lack of time due to tempo.

Brightspeed Response

11mo

We appreciate you sharing your feedback, as we continue to work to address many of the issues you note.

5.0

May 27, 2025

Supportive Leadership at the Top, Challenging Deployment Schedules and On-Call Support

Application development engineer

Recommend

CEO approval

Business Outlook

Pros

Director-level leadership is excellent—very knowledgeable, strategic, and supportive. They drive the team effectively, provide clear direction, and foster a culture of accountability and growth. Their ability to navigate challenges and keep the team aligned is a major strength of the organization.

Cons

No major concerns at the moment, as director-level leadership is proactive and handles challenges effectively

Brightspeed Response

11mo

Thank you for your thoughtful feedback and advice. We are pleased that you have had excellent, pro-active leadership and we acknowledge the challenges inherent in late-night and weekend deployments, which are sometimes necessary for the business.

5.0

Apr 22, 2025

Fast pace company

Principal network engineer

Recommend

CEO approval

Business Outlook

Pros

Great company to work for, flex time off, a lot of opportunity to work from home.

Cons

This Company will be sold in the next 3 to 5 years. So long term employment may not be guaranteed.

Brightspeed Response

We appreciate you taking the time to share your thoughts and feedback.

Viewing 55 - 57 of 245 Reviews

Jobs at Brightspeed

Public Sector Account Executive

Charlotte, NC

View job

Lead Operations Analyst