Brightspeed reviews

3.2

53% would recommend to a friend

(247 total reviews)
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Tom Maguire

59% approve of CEO

46% positive business outlook

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

247 reviews
4.0
Mar 28, 2025

Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Good benefits -Overall direction seems to be Great -The new products are actually awesome -Fantastic local team -Pay for the area is definitely not the worst. -Local culture is awesome from most people. It's very supportive and most people are willing to teach and learn.

Cons

-Old heads are VERY adverse to change and a lot of them are so negative it's crazy. -If you're scared of work and overtime, this place isn't for you. This is a business that doesn't stop. Everyone wants service 24/7, and it's important to know that before you begin. If you've got a good supervisor, they will work with you, but sometimes you just have to work the OT, or the crappy schedule. It is what it is. -Sometimes there are just too many captains and not enough sailors. If we are going to make procedure changes, at least let local management have some flexibility to modify as they see fit -Some work groups are seriously understaffed. Brightspeed seems to currently be figuring out exactly how many people they actually need in certain positions, but man would I just like that to be a truth they tell us instead of leaving us to assume. -Previous companies that ran the plant flat out sucked, and it's hard to work through that stigma on a employee to customer level. Not everyone is a fan because of the way past companies treated them. -I catch myself on occasion wondering if upper management really knows what I or my coworkers do every day to fix problems, complete work, etc.

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Brightspeed Response
1y
We can't thank you enough for taking the time to share such thorough and detailed feedback about your experience. i strongly encourage you to share your thoughts with management and HR to help us continue to improve. We appreciate you!
4.0
Mar 28, 2025

Solid job, okay pay

Recommend
CEO approval
Business Outlook

Pros

Pay is decent, not great, but good for entry level Relatively simple job and you stay busy Personable management that is not overbearing & understanding

Cons

Pay could be better for workload Recommend expanding team to reduce individual work load Need better communications about expectations/understanding of deadlines

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Brightspeed Response
1y
Thank you for your detailed feedback on your team and expectations. We appreciate it!
3.0
Mar 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay for our area Decent benefits

Cons

Unrealistic expectations for ticket loads and what is possible with the equipment provided.

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Brightspeed Response
1y
We appreciate your sharing your thoughts. Please continue to discuss your concerns with management so that we can continue to improve in these areas.
Viewing 61 - 63 of 247 Reviews

Glassdoor has 253 Brightspeed reviews submitted anonymously by Brightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Brightspeed is right for you.