Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "85% are remote People are great!" ((in 22 reviews)); "Great Benefits and 401k" ((in 20 reviews)); "The people are nice and work from home is good option" ((in 12 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 9 reviews)); "Long hours because everything is unorganized." ((in 5 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Training was a complete waste of time, most of the training time was spent on kahoots." ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace , Huntersville

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(247 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

247 reviews

5.0

Oct 4, 2024

Loving the culture at Brightspeed!

Sr director sales

Recommend

CEO approval

Business Outlook

Pros

The people are amazing... I'm enjoying the culture of support and collective success.

Cons

I wish I had joined sooner

Brightspeed Response

"I wish I had joined sooner" is a great compliment to hear, thank you!

1.0

Oct 2, 2024

Layoffs

Repair supervisor

Recommend

CEO approval

Business Outlook

Pros

Good employees and working from home.

Cons

Have train people overseas trying to fool us because they are replacing our jobs. All was good at the beginning and then layoffs. Hiring people who can’t speak proper English and customers getting frustrated. Actually worse than Lumen.

Brightspeed Response

Thank you for sharing your experience.

5.0

Sep 26, 2024

Good company

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Decent pay good people and wfm

Cons

Be if it's could use some improvement

Brightspeed Response

Thank you for providing your feedback.

Viewing 85 - 87 of 247 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

Roanoke Rapids, NC

View job

Customer Service Technician