Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Brightspeed?

54% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 24 reviews)); "85% are remote People are great!" ((in 23 reviews)); "Great Benefits and 401k" ((in 20 reviews)); "Work Life balance is great" ((in 10 reviews)); "I no longer feel guilty only working 8 hours a day :) We are also work from home, plus there is flexibility for me to get my children where they need to school every morning without worrying that I might "get in trouble."" ((in 8 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 8 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Long hours because everything is unorganized." ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews)); "Training was a complete waste of time, most of the training time was spent on kahoots." ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace , Huntersville

Brightspeed reviews

3.3

54% would recommend to a friend

(247 total reviews)

Tom Maguire

56% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.4

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.1

Career opportunities

Brightspeed has an employee rating of 3.3 out of 5 stars, based on 247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

247 reviews

5.0

Apr 22, 2025

Fast pace company

Principal network engineer

Recommend

CEO approval

Business Outlook

Pros

Great company to work for, flex time off, a lot of opportunity to work from home.

Cons

This Company will be sold in the next 3 to 5 years. So long term employment may not be guaranteed.

Brightspeed Response

1y

We appreciate you taking the time to share your thoughts and feedback.

5.0

Apr 3, 2025

Great place to work!

Data implementation specialist

Recommend

CEO approval

Business Outlook

Pros

Great collaboration! New ideas and strategies are welcome. Open discussions and great leadership! I love working here and ample opportunities to grow.

Cons

Nothing - it is a great place to work!

Brightspeed Response

1y

Thank you for sharing your experience and for more than 20 years with the company! Your enthusiasm for Brightspeed and our mission really shines through!

4.0

Mar 28, 2025

Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Good benefits -Overall direction seems to be Great -The new products are actually awesome -Fantastic local team -Pay for the area is definitely not the worst. -Local culture is awesome from most people. It's very supportive and most people are willing to teach and learn.

Cons

-Old heads are VERY adverse to change and a lot of them are so negative it's crazy. -If you're scared of work and overtime, this place isn't for you. This is a business that doesn't stop. Everyone wants service 24/7, and it's important to know that before you begin. If you've got a good supervisor, they will work with you, but sometimes you just have to work the OT, or the crappy schedule. It is what it is. -Sometimes there are just too many captains and not enough sailors. If we are going to make procedure changes, at least let local management have some flexibility to modify as they see fit -Some work groups are seriously understaffed. Brightspeed seems to currently be figuring out exactly how many people they actually need in certain positions, but man would I just like that to be a truth they tell us instead of leaving us to assume. -Previous companies that ran the plant flat out sucked, and it's hard to work through that stigma on a employee to customer level. Not everyone is a fan because of the way past companies treated them. -I catch myself on occasion wondering if upper management really knows what I or my coworkers do every day to fix problems, complete work, etc.

Brightspeed Response

1y

We can't thank you enough for taking the time to share such thorough and detailed feedback about your experience. i strongly encourage you to share your thoughts with management and HR to help us continue to improve. We appreciate you!

Viewing 127 - 129 of 247 Reviews

Jobs at Brightspeed

Customer Service Technician

Brightspeed

Brightspeed reviews

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Fast pace company

Great place to work!

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