Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "Good WLB Good benefit." ((in 21 reviews)); "85% are remote People are great!" ((in 19 reviews)); "Work Life balance is great" ((in 11 reviews)); "The people are nice and work from home is good option" ((in 9 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 9 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 5 reviews)); "Long hours because everything is unorganized." ((in 5 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Wallace , Huntersville , Siler City

Brightspeed reviews

3.2

53% would recommend to a friend

(246 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (246 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

246 reviews

4.0

Sep 27, 2023

Starting off Good

Customer service technician

Recommend

CEO approval

Business Outlook

Pros

Apollo Global has deep pockets

Cons

Slow to spend money in rural settings

Brightspeed Response

2y

Thank you for sharing your thoughts!

3.0

Sep 25, 2023

Start up company beware

Account manager

Recommend

CEO approval

Business Outlook

Pros

Nice office space to work

Cons

Not enough employees to go good work and service customers

Brightspeed Response

2y

We appreciate you taking the time to share your thoughts and continue to focus on hiring talent across the organization.

1.0

Sep 24, 2023

Stay Away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Remote work. Above Market salary

Cons

This place is a start up but they have no vision from top down on what they are trying to achieve. The mentality is get things done by any means necessary like cutting corners, lying about numbers, performance, etc. My boss at one point told me to lie to vendors because leadership promised certain delivery dates but didn’t have all the requisite pieces in place to make that an actuality. I was consistently reached out to outside of working hours people sending messages at 11PM at night expecting responses. My advice is look elsewhere, they are enticing with the salaries but the business practices are unprofessional and unethical.

Brightspeed Response

2y

It is unfortunate that you had a negative experience at Brightspeed. We hope that you provided your perspective to management and human resources before departing the company.

Viewing 187 - 189 of 246 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Montpelier, VA

View job

Customer Service Technician

Customer Service Technician

Brightspeed

Brightspeed reviews

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Starting off Good

Start up company beware

Stay Away

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