Brightspeed reviews

Staffing is way below what it should be. Most lumen now Brightspeed areas around me have been running skeleton crews for years and the plant suffers because of it

I’ve never experienced such a lack of professionalism in my entire life. Over half the training class quit, and that should’ve been my sign then but I stayed several months anyway. We’re constantly cursed out by customers and told how they have much better service from other internet providers, and many of us hear this OFTEN. Their systems bug multiple times throughout the day, conflicting information from leadership happens multiple times throughout the day every day, and the speeds are actually extremely slow. Most customers whose accounts I’ve accessed are under 60M. It’s 2023, be for real. The minimum wage for the work that they expect is laughable, especially because the same quality of work is not consistent across departments. The customers can tell that many agents don’t know what they’re talking about and express this often. Brightspeed needs to get it together faster than they claim they are or it won’t last long, as several customers have told me..