Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "85% are remote People are great!" ((in 23 reviews)); "Good WLB Good benefit." ((in 21 reviews)); "direct management was great." ((in 10 reviews)); "Work Life balance is great" ((in 9 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

Skip to content Skip to footer

Notifications

Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

1.0

Mar 2, 2023

Just Lies

Enterprise field sales representative

Recommend

CEO approval

Business Outlook

Pros

- Offer letter within 24 hours - Remote work

Cons

- Signing Bonus was actually not a sign on bonus, it was really the first two months commission guarantee during training. However, you're required to pay back if you leave in 12 months. - No Enterprise products to sell, only products: DIA, Metro-E, PRI, POTS, DSL - No recognition for sales. Only 4 of 40 Enterprise sellers make quota each month, however, we do not get recognized. - Management won't listen to suggestions.

Brightspeed Response

Thank you for sharing your feedback about Brightspeed. We encourage you to share your concerns with your manager or our HR department. We take our company beliefs seriously and welcome an open dialogue on how we can continue to improve bringing them to life for all employees. We look forward to hearing from you soon.

5.0

Feb 26, 2023

Great culture!

Project manager

Recommend

CEO approval

Business Outlook

Pros

Culture is awesome - great teamwork

Cons

None that I have encountered

5.0

Feb 15, 2023

Great culture, leadership and strategy

Director

Recommend

CEO approval

Business Outlook

Pros

Competitive Pay Remote work opportunities Inclusive environment Strong Internal Communication Growing Company Strong Company Investment in providing a great product and great service experience

Cons

There are growing pains - this is a start-up and some processes don't exist or are getting established Inherited a bad reputation from the previous service provider - CenturyLink didn't invest in product and service upgrades - building company reputation will be an uphill climb

Brightspeed Response

Thank you for taking the time to share your experience working at Brightspeed so far! We are working hard to continue to improve the customer experience and we appreciate employees like you who are helping us in that effort!

Viewing 220 - 222 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

View job