Does Brightway Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightway Insurance employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Brightway Insurance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Brightway Insurance?

43% of Brightway Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightway Insurance 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Brightway Insurance?

Customer Service Representative (10) , Insurance Agent (10) , Producer (6) , Team Lead (5) , Insurance Sales Agent (4) , Software Engineer (4) , Administrative Assistant (3) , Customer Service (3) , PERSONAL LINES Customer Service Representative (3) , Account Manager (2) , Customer Service Representative (CSR) (2) , Employee (2) , Personal Lines Representative (2) , Renewal Specialist (2) , Sales (2)

What are the pros of working at Brightway Insurance according to real employee reviews?

"Good people to work wit and for" ((in 13 reviews)); "Decent pay" ((in 7 reviews)); "Good work environment and learning something new every day" ((in 7 reviews)); "Team and leader were great" ((in 5 reviews)); "Most of the team leads are knowledgeable and friendly, multiple schedule options, decent benefits" ((in 4 reviews))

What are the cons of working at Brightway Insurance according to real employee reviews?

"The new leadership is clueless and only cares about adding Agency owners and policies to flip the company to someone else." ((in 10 reviews)); "life balance, bad training" ((in 6 reviews)); "Just in the two years I’ve been here, I’ve had five different managers." ((in 3 reviews)); "Everything management and hr are all friends from way back." ((in 3 reviews)); "I was promised salary plus commission when hired." ((in 2 reviews))

What are employees saying about Brightway Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightway Insurance layoffs and their outlook for job security at Brightway Insurance in 2026.

What are the top reviewed Brightway Insurance locations?

Jacksonville , Dallas , Richardson , Bonita Springs , Lakewood , Muskegon , Charlotte , Austin , Corpus Christi , Los Angeles , Denver , New Orleans , Lansdale , Fort Myers , Gainesville , Middleburg , Miami , Palm Beach , Pompano Beach , Kissimmee , Sanford , Winter Park , Melbourne , Port Saint Lucie , Riverview , Marietta , Maryland City , Florida City , Palm Springs , Tamarac

Brightway Insurance reviews

3.0

43% would recommend to a friend

(185 total reviews)

Nick Clements

44% approve of CEO

37% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brightway Insurance has an employee rating of 3.0 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brightway Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

185 reviews

1.0

May 26, 2023

Turn and Burn

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Once you write a client you don't have to deal with them any further.

Cons

You don't build a client relationship so there is no loyalty to you its all down to the lowest price.

Brightway Insurance Response

3y

Thank you for this honest feedback. We are so sorry to hear about your experience so far. We pride ourselves on having a positive work culture and this isn’t easy to hear. Unfortunately, there isn’t a lot of detail available in this input. But, we would like to hear more about the situation. Please reach out to us at HR@Brightway.com so we can learn more and help in any way possible. Again, thanks for sharing your thoughts.

2.0

Mar 30, 2023

New leadership ruined the culture

Agency development consultant

Recommend

CEO approval

Business Outlook

Pros

Prior to the acquisition, there was real opportunity for growth.

Cons

Too many to write. Stay far away from this company. The new leadership is clueless and only cares about adding Agency owners and policies to flip the company to someone else. They have no idea what they're doing and they treat the ADC team poorly. No job objectives or KPIs to be measured for 2 years now.

Brightway Insurance Response

3y

We are truly concerned about your review and would like to hear more. Brightway depends on the input of all employees to help continually shape the culture of our company from coast to coast. Although it appears you may have already moved on, we still truly value your feedback. Please reach out to us at HR@Brightway.com. We would love to hear more about any areas in which you feel we can improve and make a difference. Thanks for taking the time to share with us and we hope to hear more from you in the near future.

3.0

Jun 25, 2019

It’s just okay.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The biggest pro is for sure the dress code. Allowing employees to be comfortable and wear jeans is awesome. The new renovated space is great too. Management is always providing feedback on your performance and work, the good and bad. There are also alot of different schedule options which is nice. The tuition assistance program is great, no many places offer that.

Cons

The biggest con has always been being understaffed. You are required to do over time and are seriously overworked. The turnover rate is high. Just in the two years I’ve been here, I’ve had five different managers. Another smaller con is not being able to snack at our desks. Also, prepare to be micromanaged like crazy. Every single thing you do is monitored. Breaks are at a different time every day. The pay could also improve. Phone reps make the most and get the biggest bonuses, it makes the other departments feel less important, which is another reason why its so hard to keep people or hire new ones. Give more sufficient raises.

Brightway Insurance Response

6y

Thank you for taking the time to let us know what you think, and for your honesty. We're glad you appreciate the flexibility available to you and opportunities to continue education with our support. Rest assured that we take your comments seriously and want to work hard to improve turnover rates and empower our managers to build trusting relationships with those who they supervise.

Viewing 37 - 39 of 185 Reviews

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1099 Remote- Insurance sales Producer

New Orleans, LA

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COOK/HOUSEKEEPER – ADULT RESIDENTIAL SERVICES