employer cover photo
employer logo
employer logo

Brightway Insurance

Engaged Employer

Brightway Insurance reviews

3.0

43% would recommend to a friend

(185 total reviews)

Nick Clements

44% approve of CEO

37% positive business outlook

Brightway Insurance has an employee rating of 3.0 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brightway Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

185 reviews
1.0
Nov 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Great team, free food, get to celebrate fun days and dress up often. There are not many other pros.

Cons

Almost everything else. I've never seen a company try so hard to lose customers and go out of their way to not keep business. Writing agents are treated like gods even though they never do their jobs and agents that keep winning "agent of the year" year after year are called out by customers often as THE REASON they have left the company and will be telling their friends to never do business with the company. You try to bring up these issues with management and they bite back with, "Well what do you suggest we do?" but suggestions always fall on deaf ears. This company will do whatever it can to fail to give you resources to help customers out. Agents will tell customers there is nothing they can do for them because they don't actually feel like helping them out. If you call an agent and tell them that a certain customer wants to speak to them, they will LAUGH IN YOUR FACE, sigh disgustedly, or outright tell you no. If you were raised to do the right thing, you will go mad working for this company. If you have any customer service skills at all, they are wasted here because you will not be able to help out the customer to the best of your ability solely because of this company and its failures, This company also plays favorites hard and constantly promotes brown-nosers and those who put forth the minimum amount of effort while those of us who are working our tails off are left to the wayside and punished constantly for actually helping people out. There is no room for career growth unless you feel like sucking up to everyone and losing your pride and dignity in the process. They will hold quarterly meetings that mean absolutely nothing to anyone who isn't an agent or an owner and constantly cut benefits. I do not recommend you work for this company.

1.0
May 7, 2016

A modern day snake-oil company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of decent, hard-working people, who are trying to do their best.

Cons

Owners and CEO outright lie about the environment being "family friendly." If you are part of a mafia family, maybe! People who wok hard and do their best are not always rewarded, instead promotions to those who are not knowledgeable and unprofessional are almost a guarantee. They try to lure you in with promises of the company always moving upwards and progressing, but that is not the case. Training is not even training, when you consider the poor lady running training is always being pulled in various directions, and doesn't have the time or resources needed to turn out truly capable and customer service oriented employees. Even the benefits packages are a joke. If you look at what they are giving you, the employee ends up paying more out of pocket than Brightway does. Some "benefit" that is! You worry each and every day if it will be your turn to be given a box with your stuff in it. Not a place anyone with any respect for themselves will want to be. If you are looking for an opportunity in the insurance world, stay far, far away from Brightway. Their "model" will soon come crumbling down like the fall of Rome, or worse. And with the direction they are currently heading in, a lot of carriers will soon stop wanting to do business with them, because of the loud-mouthed, obnoxious fools they put in charge of their sales department.

1.0
Apr 10, 2019

They suck!

Recommend
CEO approval
Business Outlook

Pros

Most carriers are available to quote

Cons

Customer service department that is worthless.

avatar
Brightway Insurance Response
7y
We apologize that your experience at our company has been less than stellar. We’re always looking to improve the system for everyone. Please let us know if you have any specific feedback you’d like us to look into.
Viewing 13 - 15 of 185 Reviews

Glassdoor has 192 Brightway Insurance reviews submitted anonymously by Brightway Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Brightway Insurance is right for you.