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Bryan University

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Bryan University reviews

3.9

78% would recommend to a friend

(143 total reviews)

Eric Evans

93% approve of CEO

72% positive business outlook

Bryan University has an employee rating of 3.9 out of 5 stars, based on 143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bryan University employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

143 reviews
5.0
Jul 17, 2020

Great Business

Recommend
CEO approval
Business Outlook

Pros

Employers who are committed to your success. Supportive work environment. Ample opportunities for training and improvement.

Cons

Some people at the company have high school mentalities and bring drama into the work place.

1.0
Sep 1, 2019

Inconsistent, no clear structure, dishonest

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Monday - Friday Schedule 2. Good Covered Parking 3. Ok Benefit Options

Cons

1. Worst coworkers I’ve encountered in awhile. Unprofessional, loud, mean and will backstab you in a second. Rudest people I’ve met in a long time. Toxic environment. It’s in a dark dungeon with a pool of cubicles. 2. There are three different teams in the same department acting like silos with nothing but inconsistencies. Everyone has the same goal but not the same opportunity, training, management or rules. One of the Managers runs a big click and if you aren’t on her team you don’t exist. She’s like the mean, popular girl in high school and clearly the favorite. The other micromanages so badly her team is dropping like flies. Her team treats her so badly that it’s hard to watch. The third is new to his role so I don’t have a comment but he stays away from the drama for the most part. 3. The Dean of Admissions is in a bubble and out of touch with the culture of the department and what is really going on. He is a nice guy but when you are overly nice and overly positive people think you are blowing smoke or are fake. Its better to tell the truth, even if it isn’t easy, than to sugar coat it. He’s the worst at telling the truth and is afraid people will quit so he enforces nothing. People are still quitting anyways He comes across disingenuous. He clearly hasn’t spent the time to develop his Managers nor put any sustainable processes or attainable goals in place. 4. If there are no clear processes or procedures, if some people work one program and someone else five, if someone works at 7:00 AM and another at 10:00 AM, if someone has one on one coaching and another has none, you clearly can’t have the same goals and be measured the same. Most of the leads are East Coast, so coming in early has a clear advantage and if you aren’t assigned randomly given leads like someone else you can’t possibly compete with the same goal. 5. I was told during the interview that the culture and environment was fun. Having birthday cake once a month is not my idea of a fun culture. There were no contests, games, incentives, bonuses, free meals or fun times that I can remember. Basically you are in a basement with no sunlight in small cubicles for hours with limited activity and absolutely no fun. It’s a call center in disguise with no rewards or incentives due to their accreditation. Might as well go dial elsewhere and get some perks. 6. I was told during the interview that the students were interested and filled out a form asking for information. What they didn’t explain was that they filled out a form and either didn’t know what they were signing up for, like on Facebook, or weren’t specifically signing up for Bryan University. They might have signed up to get information about a program but then the lead went to about five different schools all calling them three times a day, emailing and texting them so many times they don’t answer or when they do they hang up on you. 7. The price to do a personal training program with a certification is over $30,000. If your student isn’t poor or uneducated they won’t qualify for enough financial aid and have a huge out of pocket expense. You can get the same certification for less than $600 from NASM and learn on the job or take additional classes at a community college for pennies on the dollar. Sure, it’s a cool program but is it worth 50 x more for a nutrition class and sales and marketing. A community college offers career support and job placement. 8. Apparently because of their accreditation you can’t earn incentives, bonuses or have contests of any kind. Apparently no fun is allowed due to their accreditation. If you don’t have a bachelors degree you’ll make $7,000 less, doing the same job, than someone who has one. So basically you must be stupid or unskilled if you don’t have a bachelors degree. 9. You’ll dial a hundred people a day, talk to no one and be hung up on about 20 times a day. You’ll be bored to tears because dialing without much other activity is boring. You’ll get called into the office for making too many dials because it’s the only thing to do to avoid falling asleep. Then you’ll be told to dial less, to do more emailing and texting because you are going to burn out. Then a couple days later you’ll be called in the office and be told you have to much inactivity because texting and emailing is considered inactive and isn’t something they track so make sure you’re dialing enough. You can’t win. 10. I think there are many more cons I can come up with but I think you have a good idea already why this isn’t a fun, engaging or good place to work.

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Bryan University Response
6y
Thank you for the feedback and we apologize for your experience. We appreciate your feedback and transparency, and are aware of some of the issues you mention, so thank you for your suggestions. Over the past couple of months and into the future, we have initiated several strategies and allocated resources to address these concerns. For example, we are continually striving to improve the admissions representative training process using new learning technology and increasing the feedback loops and engagement with the team throughout this process. We are also nearly complete with the first phase of a formal leadership training program for our managers and directors that includes management skills such as emotional intelligence to help improve the coaching experience. To further enhance the cultural experience, we also recently completed our Admissions Mission and Guiding Principles that were built based on a collaborative approach. From a marketing standpoint, we also recently canceled several lead sources that provided lower intent inquiries and replaced this allocation with higher intent audiences, such as Google and Bing search. Also, we are exploring options to redesign the work stations for our representatives to enhance the working environment. We believe these changes, among others, are helping improve some of the issues you mentioned and make progress in the right direction. Again, we thank you for your suggestions and wish you success in all your endeavors!
5.0
Feb 22, 2018

Great place to work with exceptional mission

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I enjoy working for Bryan because I believe in the mission that online education can be impactful regardless of your background or readiness. Bryan allow me at my level to contribute ideas as well as work on innovation and improvement as we consistently challenge the status quo. The company spends a lot of time and resources innovating education to really bless student's lives, more so than any other institution I've worked at.

Cons

I don't see any cons at this point.

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Bryan University Response
8y
Hello! Thanks for taking the time to share your valued opinion on Bryan University with other Glassdoor members. We truly do value the voice and opinion of all of our employees and we are very happy your voice is being heard loud and clear! We take pride in being recognized as an outstanding place to work and are committed to creating an environment where our employees thrive. The bottom line is, we're overjoyed to receive your compliments and appreciation and are incredibly grateful that you took the time out to leave us this note. Sincerely, Bryan University - Department of Employee Excellence
Viewing 19 - 21 of 143 Reviews

Glassdoor has 148 Bryan University reviews submitted anonymously by Bryan University employees. Read employee reviews and ratings on Glassdoor to decide if Bryan University is right for you.