BusPatrol reviews

3.9

73% would recommend to a friend

(117 total reviews)
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Karoon Monfared

94% approve of CEO

73% positive business outlook

BusPatrol has an employee rating of 3.9 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BusPatrol employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

117 reviews
1.0
Feb 25, 2024

Nightmare Nine to Five

Recommend
CEO approval
Business Outlook

Pros

-401k Match -PTO/Sick Time/Holidays -Spring Health -Cornerstone -Caring colleagues and managers

Cons

There is so much to cover but reading through the majority of reviews they are all valid. I had the pleasure of working with BusPatrol America for a few years and initially, it was a workplace I truly enjoyed and was proud to be part of. Under the leadership of the former CEO, the company had a welcoming and supportive culture. He actively engaged with employees, participating in team events, and even made an effort to connect with us on a personal level. He instilled a sense of unity and camaraderie, motivating us to go above and beyond. The abrupt disappearance of the former CEO marked a turning point for the company, and the subsequent leadership transition left much to be desired. The new CEO's actions, such as laying off employees without communication and seemingly favoring his connections from Harvard, eroded the sense of trust and fairness within the organization. The replacement of HR with someone lacking HR expertise and transparency further fueled concerns. One glaring issue is the lack of diversity within the organization, particularly at the executive level. Minorities are not promoted, and employees in high-cost living areas like New York or Washington, DC, do not receive salary adjustments to account for the increased expenses. The bonuses seem to disproportionately benefit the executive team, while hourly workers bear the brunt of the workload and micromanagement. There are concerns about plans to replace departments with AI and lay off employees, which appear to be motivated by profit-seeking objectives. The saving grace of the company lies in the dedication and leadership of team leads and managers who maintain a positive and supportive environment for their teams. While BusPatrol America has some appealing benefits and a noble mission, it has faced significant challenges in recent times, including issues related to leadership, diversity, and transparency that may affect overall job satisfaction.

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BusPatrol Response
2y
Thank you for taking the time to share your feedback, both positive and critical. We appreciate your honesty and understand that you have concerns about the company's direction. We take all feedback seriously and are committed to fostering a positive and supportive work environment for all employees. We are particularly grateful for your kind words about your team leads and managers, and their dedication to their teams is truly valuable. We understand your concerns regarding leadership, diversity, and transparency. We are actively working on improvements in these areas, and your feedback will be instrumental in guiding our efforts. Confidentiality is important. We encourage you to reach out to our HR department confidentially to discuss your specific concerns in more detail. Our HR team is here to support you, and they have the expertise to address your questions and concerns. We appreciate your continued dedication to BusPatrol America.
1.0
Jan 30, 2024
Recommend
CEO approval
Business Outlook

Pros

None. They make you work stupid hours

Cons

I don’t even know where to start with cons. Upper management sucks, team leads suck even more. No one is qualified, have to pay incidentals for hotels and if you can’t you can’t work until you get paid, doesn’t give you a gas card for how much driving there is, traveling doesn’t exist, and co workers are cocky as hell.

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BusPatrol Response
2y
Thank you for sharing your feedback. We apologize for any negative experiences you've had regarding work hours, management, and team dynamics. Your concerns about expenses and professional support have been shared with our People Operations team to investigate. We strongly recommend employees report these challenges to our People Operations team so we can address them promptly. If you'd like to discuss further, please feel free to reach out. Thank you again for your feedback.
2.0
Jan 20, 2024
Recommend
CEO approval
Business Outlook

Pros

"Remote" and "Free Snacks" are the two phrases that need to be remembered.

Cons

The leadership team consists of young professionals grappling with significant self-esteem issues. I had the opportunity to collaborate with the company during its early stages as a small start-up. However, post the pandemic, the company underwent acquisition by a larger corporate entity, leading to a notable influx of new hires. Regrettably, this influx triggered heightened micro-management, resulting in challenges and inefficiencies within the organization. Working within this company may give you a sense of proximity, but the demands are intense. Performance goals are consistently elevated, pushing for higher processing numbers. The standards for speed, accuracy, and efficiency are exceptionally high, often creating an atmosphere where meeting these expectations feels nearly impossible. In this environment, you may find yourself treated more like a number than a person, expected to function with machine-like precision.... always see companies that are always hiring as a red flag.

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BusPatrol Response
2y
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience and the challenges you faced, particularly with leadership dynamics and the shift in company culture. Like any fast-growing company, we face a unique set of challenges and are working to maintain a positive environment where all our employees feel valued and heard. We are actively investing in leadership training for all BusPatrol leaders to ensure they are equipped with the necessary skills to support their teams effectively.
Viewing 40 - 42 of 117 Reviews

Glassdoor has 130 BusPatrol reviews submitted anonymously by BusPatrol employees. Read employee reviews and ratings on Glassdoor to decide if BusPatrol is right for you.