Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      BusPatrol

      Engaged Employer

      BusPatrol reviews

      3.9

      73% would recommend to a friend

      (117 total reviews)
      avatar

      Karoon Monfared

      94% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      BusPatrol has an employee rating of 3.9 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BusPatrol employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      117 reviews
      3.0
      Jul 7, 2023

      Interesting company, decent pay, decent bennies, don't work for them

      Field installation technician ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great pay Great benefits -Really amazing supervisors that are easy to work with -A company that is constantly upgrading/updating their systems to make them easier to work with, which is actually pretty rare in niche applications like surveillance systems. -You will be encouraged by everyone, including management, to clock at least 8 hours a day, 40 hours a week, no exceptions, while on the schedule, which leads to wonderful work/life balance while working on the service/maintenance side of things. -actually reimburse people for mileage and gas and stuff, which a lot of places like this tend to just pay lip service to

      Cons

      -They try to hire a mix of automotive people and IT/low voltage people, this can lead to personality clashes -Their screening process could use some work as I worked with quite a few people who were openly advocating for lying to avoid COVID vaccines. Same people were also advocating for certain ideologies that are insanely toxic, and all of these guys they hired are around children and schools all day, not great -Their BYOD and Salesforce field management systems are breeding grounds for micromanagement. Didn't happen while I was there, but the potential is extremely high. -There is clear evidence of misconduct/malfeasance at the executive level which has led to misuse of funds and rental cars, and the CEO to resign within a month of me being hired. -The biggest issue is the workload is immense and can easily lead to labor burnout. You will end up working easily 130 hours or even more when you go to the Academy in Chantilly, and out in the field isn't much better. Admittedly there isn't much that can be done about the last bit, but it leads to extremely high turnover and most techs to burn out between one year and 18 months. -You will be traveling to all service and install locations in your own personal vehicle. You will put thousands of extra miles on your vehicle by doing this. You might even be able to barely pay for the repairs and maintenance this causes you to need, thanks to how much you're getting paid, but you could've also spent that money on anything else and actually enjoyed yourself. Sometimes you can alleviate this by requesting a hotel for the duration of the project, but now you're stuck in Allentown, PA Sunday-Sunday.

      avatar
      BusPatrol Response
      2y
      Thanks for taking the time to write this review. We recognize that the work done by our Field Service Teams is critical and demanding, and we work to continuously improve how we do things. Importantly, if you are aware of company policies not being followed, this should be reported to the People team.
      1.0
      May 26, 2023

      Good mission, bad for techs

      Field service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay within industry standards Good health benefits Good mission

      Cons

      To this day, they are still lying to newly hired technicians. You are expected to travel 3 out of 4 weeks of the month. Depending where you live, it could be constantly away those 3 weeks. Don’t let them tell you otherwise. You also will be expected to travel on your weekend/days off. They overwork and drive their technicians into the ground. Often with unnecessary switching of shift times, high demand of output despite weather, call outs, etc. and unreasonable working environments constantly. Extreme heat in summers and cold NY winters are just a taste of what you can expect to be working in. Be prepared for last minute changes to where you work, putting excessive miles on your personal vehicle, and having your work critiqued by people who have nothing better to do than fail for simple things. If you do leave, they won’t pay out all earned PTO and final expenses that you occur on last weeks of work.

      avatar
      BusPatrol Response
      3y
      Thank you for your response, I am sorry to hear about your experience. I did check with HR on whether they had received any complaints about traveling more than the standard 2 weeks out 1 week local from anyone in the NY area, they have not received any complaints about this; also they have not received any complaints about being required to travel on the weekend or during your scheduled days off. I would encourage current employees to reach out to HR if this is occurring, so that they can take proper steps to address the situation. Just to clarify, techs can sign up to travel 3 out of every 4 weeks, however they need to sign up for this. Also, travel is typically scheduled on Monday for projects beginning on Tuesday, if this is a consistent issue the tech should notify HR for assistance. There are occasions where a plan may change due to weather or bus availability at the job site, items which are beyond our control, however we do try to minimize this as much as possible. If this is a consistent issue, I would encourage tech's to reach out to HR. Regarding payouts of PTO and final expenses, please reach out to HR on this. They can clarify PTO payout and can also ensure that you are paid out on your expenses. It is their process to require managers to approve expense pay outs before turning off an employee profile, so I am not sure how you would not receive a full payout.
      2.0
      May 20, 2023

      Poor management

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, competitive pay, and cool perks.

      Cons

      Lack of organization and no time to decompress between travel.

      avatar
      BusPatrol Response
      3y
      Thanks for taking the time to provide feedback.
      Viewing 52 - 54 of 117 Reviews
      Related searches: BusPatrol jobs | BusPatrol salaries | BusPatrol benefits | BusPatrol interviews
      ReviewsBusPatrol reviews

      Glassdoor has 130 BusPatrol reviews submitted anonymously by BusPatrol employees. Read employee reviews and ratings on Glassdoor to decide if BusPatrol is right for you.