COPS Monitoring reviews

Highly stressful work environment. The pressure to answer phones and handle alarms quickly to keep response times low, yet to provide the best possible quality of service is massive. Some people might thrive in that kind of environment but so many of the operators I supervised were getting burned out. In an industry where the company prides itself on being non-capricious, there was much favoritism showed by those in charge. If you were liked by management you were given advancement opportunities. If not, management would pick apart your performance to find flaws, which prevented you from earning raises. When I tried to follow the rules and hold my subordinates accountable for following the rules, I was penalized for being “too harsh”. Policies were almost never followed and rules are always broken by the majority of operators and management, overall inconsistencies.

Boring Work, Low Pay, have to deal with angry customers constantly