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COPS Monitoring

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COPS Monitoring reviews

3.4

59% would recommend to a friend

(185 total reviews)

Jim McMullen

65% approve of CEO

59% positive business outlook

COPS Monitoring has an employee rating of 3.4 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The COPS Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

185 reviews
5.0
Sep 8, 2018
Recommend
CEO approval
Business Outlook

Pros

The most interesting thing to me, especially because I have family all over the country, is that you can transfer to other sites. My orientation person told me that he’s worked in Arizona and I think Texas. He was also passionate about a lot the company had to offer. He wasn’t lying. A lot of jobs will tell you this and that bout what the job will offer you and isn’t always true. But not cops. I’m not there enough yet to get some of the benefits but allot of workers there get them and love them. Pay is good. I wanted to apply in the past but the pay used to suck. Now I can live comfortably with my roommate and their income.

Cons

Attendance policy is strict and dress code is too. The attendance policy makes sense tho because of what we do. Dress code doesn’t rally make sense because we don’t see customers face to face.

5.0
Jul 24, 2018

Feels like i'm at home

Recommend
CEO approval
Business Outlook

Pros

Welcoming environment. The entirety of management is very friendly. They're also supportive and do everything in their power to steer you in the right direction with your customer service and skills. They want you to suceed. I got to meet some supervisors from new jersey and they were just as friendly as well as dedicated to providing guidance. It feels like the culture is consistent because of this. They just gave dispatchers a nice raise here at the maryland branch that starts in august!!! Feels like this company continues to give and give to its employees. From benefits to bonuses for good attendance. And i can even sign up for a gym and get my monthly membership paid for!

Cons

Sometimes customers are rude. There used to be a few employees who were very unappreciative that I've had the displeasure of sitting next to. Management would try to help steer them in the right direction, but you can't change a zebras stripes. Those people are gone now so the plus side is the company will not keep those who are weighing down the environment.

2.0
May 26, 2018
Recommend
CEO approval
Business Outlook

Pros

-Good entry level start for little to no call center experience -Employer paid insurance

Cons

-Management leaves much to be desired -Pay is not competitive in this field

Viewing 88 - 90 of 185 Reviews

Glassdoor has 186 COPS Monitoring reviews submitted anonymously by COPS Monitoring employees. Read employee reviews and ratings on Glassdoor to decide if COPS Monitoring is right for you.