Does COPS Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, COPS Monitoring employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at COPS Monitoring. This rating has been stable over the past 12 months.

How satisfied are employees working at COPS Monitoring?

59% of COPS Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated COPS Monitoring 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at COPS Monitoring?

Dispatcher (89) , Shift Manager (8) , Alarm Dispatcher (6) , Shift Supervisor (5) , Emergency Dispatcher (3) , Assistant Site Manager (2) , Customer Service Representative (2) , Customer Service Representative (CSR) (2) , Dispatcher II (2) , Lead Dispatcher (2) , Manager (2) , Operations Dispatcher (2) , Operations Manager (2) , Operator (2)

What are the pros of working at COPS Monitoring according to real employee reviews?

"Oh the benefits here are great too!!" ((in 27 reviews)); "Great management!" ((in 15 reviews)); "Coworkers are great" ((in 7 reviews)); "Good people." ((in 7 reviews)); "We also receive weekly pay, quarterly bonuses, and birthday cards from our president and CEO." ((in 5 reviews))

What are the cons of working at COPS Monitoring according to real employee reviews?

"Our senior managers have all been here for over a decade." ((in 9 reviews)); "Middle management at the AZ site is horrid, favoritism is the name of the game there." ((in 7 reviews)); "Doesn't care about employees" ((in 3 reviews))

What are employees saying about COPS Monitoring layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about COPS Monitoring layoffs and their outlook for job security at COPS Monitoring in 2026.

What are the top reviewed COPS Monitoring locations?

Williamstown , Lewisville , Nashville , Boca Raton , Scottsdale , Hunt Valley , Baltimore , Dallas , Glassboro , Phoenix , Surprise , Tempe , Florida City , Metropolis View

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COPS Monitoring

COPS Monitoring reviews

3.4

59% would recommend to a friend

(185 total reviews)

Jim McMullen

65% approve of CEO

59% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.4

Career opportunities

3.3

Senior management

3.2

Work/Life balance

COPS Monitoring has an employee rating of 3.4 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The COPS Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

4.0

Sep 22, 2014

Wouldn't have not worked here for 12 years if it wasn't a great company.

Manager

Recommend

CEO approval

Business Outlook

Pros

Excellent incentive programs, management instills pride, plenty of overtime available, NO ONE has ever been laid off or had their hours cut.

Cons

Compensation, especially dispatcher / manager income not too drastically different.

3.0

Jul 4, 2014

Great learning experience, but not somewhere I'd want to stay to develop my career.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This is the largest privately owned central station in the country and it continues to grow. Training for the dispatchers is thorough as is the training for the data entry department. Cross training helps everyone understand the company's standards and mission. Quick response time is paramount and they do a good job. The EVP of this company is one of the most professional people I have met. He is intelligent and manages to off-set the lack of professionalism of the president and other management/departments. In my opinion, he is the reason for the continued success of this company.

Cons

Since the pay is not very competitive, this company attracts the younger crowd. Most of the higher level positions are offered first to current employees, so the maturity level and professionalism is generally lacking and is maintained by this promotion process. Dispatchers who have no corporate/business training eventually fill the positions in other departments and management roles and are supervised by other "home-grown" employees, perpetuating this cycle. As a result, there tends to be unhealthy competition and a "My department is better than yours" mentality, often causing unnecessary conflict and a lack of team work. This may be a good first job, but not a good career choice. The president of the company tends to be unprofessional himself (even making inappropriate sexual remarks).

3.0

Jun 30, 2026

It's okay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. Good Benefits 2. Good PTO 3. Work trips

Cons

1. Pay could be better 2. Poor work/life balance 3. Management issues

Viewing 100 - 102 of 185 Reviews

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Jobs at COPS Monitoring