COPS Monitoring reviews

If you are a dispatcher, you have to be okay with working weekends sometimes and holidays.

Despite the amount of overtime, we aren't paid to industry standard. We take calls where people are literally dying on the phone. We do the job of 9-1-1 call-takers, but we aren't paid like 9-1-1 call-takers. They don't train us in how to handle these situations either! We are constantly yo-yoing between being overstaffed and understaffed. We never have enough seating because we refuse to purchase a bigger building to work in, we're essentially shoulder-to-shoulder in this cramped space with close to a hundred employees in the same room at the same time. When we're understaffed, we're drowning and management just yells at us. There's a high turn-over rate here for a reason. If you decide to go on medical or maternity leave, this company is notorious for messing up your paperwork. People are not getting compensated until AFTER they've come back to work. So if you live pay check to pay check.. welp. No room for growth. Once you reach a level six there's no real opportunity to move up in the company, and positions for management don't open up very often. Our shift supervisors have been here for 5+ years. Our senior managers have all been here for over a decade. Our management has really gone downhill since I started there. I used to look forward to going to work and now I dread what manager is on duty. There's a lot of nepotism, and a lot of opportunities given to people who don't really deserve them but are receiving them because they're friends with a manager.