Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,705 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (12) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Benefits are good and co" ((in 162 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 114 reviews)); "Pay was good and lists of available overtime" ((in 111 reviews)); "Laid back atmosphere and good work/life balance." ((in 58 reviews)); "Great culture and values." ((in 56 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 77 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 46 reviews)); "Management as a whole...there’s a couple good supervisors but by and large management is an abomination." ((in 38 reviews)); "Majority of managers don't practice the culture that the company preaches." ((in 35 reviews)); "Poor upper management." ((in 32 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,515 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,515 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Jul 31, 2018

Auto Claims Adjuster

Auto claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Amazing co-workers, days go by fast, good pay.

Cons

Not enough volunteer work offered, expectations of work load, constant changes, supervisors don’t fight for you to continue working they don’t care if you get fired. Extremely high turnover rate and no strategy of hiring enough people. No one owns up to their mistakes. Disorganized. Politics.

CSAA Insurance Group, a AAA Insurer Response

7y

Thank you for your feedback. We are disappointed to hear that you feel this way about your work experience. We want to ensure that our employees thrive here. If possible, HR would be happy to connect to discuss your concerns.

3.0

Jul 21, 2018

Didn’t realize how toxic the IT culture was until I left

Delivery specialist

Recommend

CEO approval

Business Outlook

Pros

CSAA is a good company with many great people. Benefits and pay are great. There are currently too many people within the IT department though, mostly due to large programs ending that have caused some negative impacts. There is a new remodel of the office in Glendale with adjustable desks that are a major positive. Work/life balance is also a pro - although they could increase worker output if they work on engagement and encourage more improvement work.

Cons

The culture of IT was toxic when I left. They have fired a few executives that will help improve, but really need to go through a few more. Some Executives belittle employees, as well as Managers. Large projects are mismanaged, and there are too many people right now for the amount of work that exists. It’s a small company that has a massive IT population. I’m hopeful that some of the changes taking place will correct the culture and improve engagement, as there are skilled people there, just misguided/misled. They may be able to reduce their management layer as well by a good 20-30%. It isn’t the best place to work in the valley within IT. I think back in 2010 it may have been, but it certainly isn’t anymore.

CSAA Insurance Group, a AAA Insurer Response

7y

The comments expressed here do not reflect who we are. Sorry to hear that this was your experience. We are always looking for opportunities for improvement so thank you for sharing your concerns. Lots of change has taken place in the last year and we are hopeful about the future here.

1.0

Jul 6, 2018

They wont train you and then they will fire you

Total loss specialist

Recommend

CEO approval

Business Outlook

Pros

the pay is good i guess

Cons

lack of experience in supervisors it is a "who you know" enviroment not a "what you know" expect to be told what you did wrong but not what can be done to correct the action unrealistic time frames for improvement managers with little to no people skills managers concerned with themselves more than their teams no room for real advancement they claim to value work life balance but you can never get time off

CSAA Insurance Group, a AAA Insurer Response

8y

We are sorry to hear that you felt this way about your work experience while you were with us. These comments do not reflect who we are. If you are still available to do so, HR would like to connect to investigate further.

Viewing 76 - 78 of 1,515 Reviews

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